Customer Service Advisor

7 days ago


Lincoln, United Kingdom Reed Business Support Full time

I am currently recruiting for a Proactive Customer Agent to work at my client, a leading utility company who puts the customer at the heart of all they do.

**This role will start on a temporary basis and will begin ASAP, with a view to it leading to a Fixed Term Contract.**

**Duties include**:

- Your overall role will be to call customers and find out how their journey is going with the organisation.
- You will be providing them updates and answers to their queries
- The goal of the call will be to ensure the journey is a positive one overall due to the service you will be providing

**To be successful in this role you will**:

- Have excellent communication skills both verbally and written
- Be happy making outbound customer service calls
- Have resilience skills as sometimes the calls may not be positive
- Be hardworking and dedicated to providing excellent service
- Be used to working in a busy environment
- Have strong IT skills

Full training will be provided, and the hours of work will be between 9am and 7pm on a rota Monday to Friday and Saturdays between 9am and 1pm. The Saturday will be required every 3 to 4 weeks.

**The total hours will be 37 over these hours.**

The role will be based in the office in LN5 postcode along with Free parking if required and a modern set up with discounted canteen etc.

**The hourly rate on PAYE is £10.40 along with a host of benefits too.



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