Membership and Customer Sales Administrator

6 days ago


Derby, United Kingdom Derbyshire County Cricket Club Full time

We have a vacancy for an Administrator to join a key part of the Commercial Department; to lead on Membership and Ticketing delivery; administer the Club’s CRM system and manage data use. This role will also assist with cricket and non-cricket events and administer the Club’s retail operation.

**Duties & Responsibilities**:
**Membership & Ticket administration**
- Responsible for the administration of the Membership & Ticketing system to maximize ticketing/Membership income and increase supporter engagement.
- Manage the club’s membership and ticketing database and ensure ticket and membership details are kept up to date
- Attain membership and sales targets as defined by the department
- Upsell membership and ticketing categories when appropriate with targets set by the department
- Proactively contact lapsed or prospect customers from the club database regarding membership or ticketing sales
- Assist with administration of cricket and non-cricket events as required

**Retail**
- Lead the club’s shop and online retail operation
- Work with Marketing & Communications Manager and Head of Finance on product ordering and stock management
- Robust use of brand guidelines to ensure that all products are on brand
- Retail lines well presented with merchandising rationale, both online and on-site, and clearly price marked
- Retail items sold at the correct price and orders fulfilled in a timely fashion
- Manage any additional retail sales staff required for match days

**Admin and Event Support**
- As a first point of contact on Reception, ensure that all telephone calls are actioned appropriately and provide a professional service in line with the club’s best practice
- Welcoming, signing in and briefing site visitors on Ground policies to ensure an outstanding first experience on arrival at the Incora County Ground
- Provide Administrative support for hospitality, concert and event bookings
- Oversee the club’s incoming and outgoing mailing processes
- Assist with any marketing and ticketing mailouts as and required
- Assist with hospitality ticketing and mailouts as and when required

**Skills and Knowledge**:

- Strong written and verbal communication skills
- Ability to work hard in a fast-paced environment to ensure all deadlines are met
- Self-Motivated
- Attention to detail
- Proficiency in the use of MS Office including Outlook, Word and Excel and experience of CRM systems
- Effective administrative, organisational and time management skills
- Flexible attitude to responsibilities and duties
- Confident and customer focused

**What we can offer you**:

- A competitive salary
- 25 days paid holiday plus bank holidays
- Free on-site parking
- 2 free tickets to every Derbyshire CCC match
- 40% discount with Samurai on-line purchases

Derbyshire County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of gender, race, disability, colour, ethnic and national origin, nationality, sexuality, marital status, religion and age. It is the intention of Derbyshire County Cricket Club that its workforce, at all levels, should reflect the composition of the City’s population. To achieve this Derbyshire County Cricket Club will take active and positive steps to eliminate discrimination, reduce the effects of past discrimination and to promote equality in employment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location



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