Customer Relationship Manager

3 days ago


Christchurch, United Kingdom Hays Specialist Recruitment Limited Full time

**Customer Relationship Manager
Your new company**
You will be joining a dynamic, innovative and growing global manufacturing organisation. You will be working within a friendly, professional team, in modern, spacious open plan offices, based near Bournemouth. They are offering hybrid working, a competitivesalary and excellent benefits package, with ample free onsite parking.
**Your new role**
You will be responsible for aftersales & services account management. Helping to achieve the team's annual performance targets & budgets by strengthening relationships with the customer to ensure long term future collaborations.
Your responsibilities will include;
- Providing accurate, timely & consistent responses to customers regarding all aspects of products and services
- Establishing strong customer relationships in order to understand fleet/operational strategies as well as mid-life and end of life opportunities with operators.
- Developing customer performance presentations (KPI's, data comparison review, root cause and corrective actions for performance recovery)
- Chairing regular order book/performance reviews with key customers and compiling detailed minutes for distribution to all internal Stakeholders.
- Identify and evaluate additional revenue streams through the compilation of internal business cases and customer proposals
- Participation in Programme development during Programme phase
- Providing weekly high-level summaries of risks/opportunities to management and Corporate Accounts.
- Meeting with key/prospective new customers, to promote services.
- Management of letter of commitments; ensuring swift resolution in accordance with deadlines.
- Recording all in service technical issues on the appropriate internal registers; expediting through to swift resolution and keeping customer informed throughout.
- Ensuring that all contract terms & price escalations are adhered to in a timely manner
- Maintaining customer portals to a high degree of accuracy
- Establishing strong internal and external networks to ensure ongoing best practice and process improvement
- Soliciting, and reporting on, feedback from customers on a regular basis
- Generating and filing departmental documentation (contract reviews, dispatch records, repair records etc)

**What you'll need to succeed**
- Sales/Business Development experience (in the manufacturing/engineering sector preferably)
- Ability to travel to global customer/client sites
- Excellent communication skills; verbal and written
- Confident and Proactive approach to building Internal & External Customer Relationships
- Able to deal with challenging conversations

**What you'll get in return**
Customer Relationship Manager, Permanent, Bournemouth £35-40,000 with excellent benefits. Hybrid working options available.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



  • Christchurch, United Kingdom Penton Motor Group Full time

    Customer Relationship Advisors needed to join our small friendly team. We are looking for someone who has great IT skills, is reliable, and efficient, but most importantly has a desire to connect with our customers, and ensure they are completely satisfied. The successful person will be based at our Christchurch branch within our Aftersales Contact Centre....


  • Christchurch, United Kingdom Penton Motor Group Full time

    Customer Friendly Person required We are looking for a friendly individual person who has good IT skills, Reliable, efficient, but most importantly has a desire to connect with our customers, and insure they are completely satisfied. The successful person will be based at our Christchurch branch within our Aftersales Contact Centre. You will be required to...


  • Christchurch, United Kingdom Dovetail Recruitment Ltd Full time

    **Customer Service Advisor Job in Christchurch** **Customer Service Advisor Duties and Responsibilities**: - Managing customer issues efficiently - Responsible forspecific customer service-related enquiries, efficiently and professionally - Recording details of all enquiries onto the Customer Services database and responding to product enquires and...

  • Customer Assistant

    7 months ago


    Christchurch, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy: Mon 17.30-21.30 Tue 17.30-21.30 Sat 17.30-21.30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of...

  • Customer Assistant

    7 months ago


    Christchurch, United Kingdom M&S Full time

    **All the details** **Work Pattern** Week 1 Tue 5am-9am Wed 5am-9am Sat 5am-9am Week 2 Tue 5am-9am Wed 5am-9am Thu 5am-9am **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    7 months ago


    Christchurch, United Kingdom M&S Full time

    **All the details** The work pattern for tis vacancy is: Wk 1 30/6/24 Mon 1200-1600 Wed 1200-1600 Fri 1200-1600 Wk 2 7/7/24 Mon 1200-1600 Wed 1200-1600 Sat 1200-1600 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    7 months ago


    Christchurch, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Monday 15:00-19:00 Tuesday 12:00-19:00 Wednesday 12:00-19:00 Friday 15:00-19:00 Saturday 15:00-19:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the...


  • Christchurch, United Kingdom Dovetail Recruitment Ltd Full time

    **German Customer Service Advisor Job in Christchurch** **German Customer Service Advisor Duties and Responsibilities**: - Managing customer issues efficiently - Responsible forspecific customer service-related enquiries, efficiently and professionally - Recording details of all enquiries onto the Customer Services database and responding to product...


  • Christchurch, United Kingdom Coop Full time

    **Customer Team Member** Location: 7-8 Oak Tree Parade, Bransgore, North Christchurch, BH23 8AB Pay: £9.90 per hour + great benefits Contract: 12-39 hours per week + regular overtime, permanent, full or part time hours Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...

  • Customer Team Member

    7 months ago


    Christchurch, United Kingdom Coop Full time

    **Customer Team Member** Location: 7-8 Oak Tree Parade, Bransgore, North Christchurch, BH23 8AB Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...


  • Christchurch, United Kingdom Office Angels Full time

    **Job Title**: Customer Care Co-ordinator (Westbourne) **Salary**: £9.40 **Hours:30 hours per week.** **Location**: Westbourne. **Your Key Responsibilities will include but are not limited to**: - Scheduling appointments with customers - Effective promotion and selling of add-on products where applicable - Diary management - Manage in-store CRM? to the...


  • Christchurch, United Kingdom Office Angels Full time

    **Please note than this position is not advertised via any Office Angels branch, please only contact me directly on or if you have any questions regarding this advert, as the branches will not be able to assist with your query** **Job Title**: Customer Care Co-ordinator (Christchurch) **Salary**: £10.00 per hour. **Hours:30 hours per...


  • Christchurch, United Kingdom Office Angels Full time

    **Please note than this position is not advertised via any Office Angels branch, please only contact me directly on or if you have any questions regarding this advert, as the branches will not be able to assist with your query** **Job Title**: Customer Care Co-ordinator (Westbourne) **Salary**: £10.00 per hour. **Hours:30 hours per week.** **Location**:...

  • Customer Team Member

    7 months ago


    Christchurch, United Kingdom Coop Full time

    **Customer Team Member** - Location: Fairmile Hotel, 202 Fairmile Road, Christchurch, BH23 2LP- Pay: £10.90 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview.- Full, paid training...


  • Christchurch, United Kingdom Rubicon People Partnership Full time

    **Enterprise Account Manager, £45,000 plus uncapped commission, Hybrid working, Head office - Christchurch** The **purpose** of this role: As a dynamic sales professional you'll be a pivotal Enterprise Account Manager, creating revenue opportunities through retaining and growing key accounts as well as developing proposals for additional products and...

  • Customer Service

    7 months ago


    Christchurch, United Kingdom Breathe Safety Ltd Full time

    **About Breathe Safety**: Breathe Safety stands as a prominent and well-established independent provider in the confined space and safety equipment sector. Our expertise encompasses the manufacture, sales, service, hire, and training of safety-critical equipment, catering to a diverse range of industries. Having recently relocated to our headquarters at...

  • Customer Service

    7 months ago


    Christchurch, United Kingdom Breathe Safety Ltd Full time

    **About Breathe Safety**: Breathe Safety stands as a prominent and well-established independent provider in the confined space and safety equipment sector. Our expertise encompasses the manufacture, sales, service, hire, and training of safety-critical equipment, catering to a diverse range of industries. Having recently relocated to our headquarters at...


  • Christchurch, United Kingdom Boots Full time

    Summary Job Reference: - 229993BR Christchurch, Saxon Square Permanent 37.5 hours per week **The importance of your role.** This is a critical role within Care Services that will provide a single point of contact for care home customers ensuring excellent customer care is provided at all times, whilst leading the operational running of the Care Services...

  • Customer Advisor

    7 months ago


    Christchurch, United Kingdom Boots Full time

    Summary Job Reference: 230314BR - Job Reference: 2 3 0 3 1 4 B R Christchurch, Saxon Square Fixed Term 21 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first...

  • Customer Advisor

    4 days ago


    Christchurch, United Kingdom B&Q Full time

    **About the role** **Part time - 12 hours per week** **3 Month fixed term contract** **Shifts available 7am-8pm Every Weekend** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a...