Customer Service Apprentice
2 weeks ago
Manage complaints on behalf of clients and Inntel Client Relationship Managers regarding all Supplier/Inntel complaints and feedback issues.
- Investigating and documenting to ISO standard to ensure all complaints resolved in a timely and customer satisfactory standard.
- Administration of Inntel booking errors that have resulted in charges by way of producing a summary sheet for sign off and creating a booking on Ezi to settle the charges.
- Assist with client and internal queries, client reports and managing Customer Service Questionnaires.
**Job Types**: Full-time, Apprenticeship
**Salary**: From £4.81 per hour
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Colchester: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: One location
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