Control Room Operator
4 months ago
**Control Room**
As Steadfast Control Room Operator you will undertake a crucial role within the organisation ensuring consistent service delivery at site directing all security matters from performance of officers to controlling incidents in a professional and organised manner whilst adhering to Steadfast’s Standard Operating Procedures at all times.
We are looking for a High Quality, proactive Control Room Operator to manage a busy Security Control Room for all Operations.
ESSENTIAL REQUIREMENTS
A valid Security Industry Authority (SIA) Door Supervisor and CCTV License
Ability to work in 24 hour / 365 days per year shift pattern to include weekends and bank holidays
Excellent oral and written communication and customer service skills
A good understanding of computers to include Microsoft Word, Excel and Outlook
Ability to meet targets and prioritise events efficiently
Willingness to learn new skills and procedures
Proven ability to maintain confidentiality at all times
Experience of working in a Control Room environment
Able to communicate on a daily basis with Steadfast employee
RESPONSIBLE FOR:
Coordinating Security Activities
Booking on / off all Security staff and conducting check calls
Manage all potential incidents and report writing
Monitoring & Operating the CCTV cameras in Control Room and responding to all breaches
Monitoring Steadfast Group Alarm Activations
Ensure that all telephone calls and queries are dealt with professionally, efficiently and in accordance with laid down procedures.
Managing Mobile Patrol
Maintaining Control Room Occurrence Log
Security of Steadfast Group premises
Booking in / out all vehicles and visitors
Knowledge of Security Operations,
Proactive and self-motivated.
Effective time management skills
A good understanding of the role and requirements of our customers
A good understanding of company values, policies and procedures.
Ability to complete written reports.
The ability to remain courteous & professional at all times.
**Job Types**: Full-time, Permanent
**Salary**: £11.00 per hour
Schedule:
- 12 hour shift
- Night shift
- Weekend availability
**Experience**:
- security: 1 year (preferred)
Licence/Certification:
- SIA Licence (preferred)
- CCTV Licence (preferred)
Work Location: In person
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