Specialist - Network Operations

2 weeks ago


Crawley, United Kingdom Virgin Holidays Full time

**Job Details**:
**Salary**:Competitive

**Hours**:Monday - Sunday 4 on 4 off roster 2 day shifts 7am-7pm then 2 day nights 7pm - 7am

**Location**:The VHQ, Crawley

**Contract**:6 month secondment/FTC

**Closing Date**:Sunday 5th February 2023

***In a nutshell**:
This is a fantastic opportunity for someone to join the Operations Control Centre (OCC) as Specialist - Network Operations. This role will be responsible for assisting in the delivery of the Virgin Atlantic (VAA) flying programme.

This role is a focal point for global operational communication with a view to delivering a safe and regulatory-compliant operation whilst considering the best interests of the customer and having an awareness of the financial repercussions of decisions made.

***Day to day**:

- Act as a key point of contact for communication regarding operational issues and quickly, calmly and accurately capture, assess and disseminate information.
- Raise issues, where relevant, to Airport and Network Duty Manager or OCC Duty Director, highlighting key elements and priorities.
- Maintain continuous global flight and weather watch, in order to proactively manage, and where possible to mitigate, operational risk or disruption.
- Support, and where necessary assist or brief, the pilot in command of VAA aircraft with specific information relating to operational control, in the interest of flight safety and operational integrity.
- To investigate, arbitrate where necessary, and accurately record causes of poor punctuality across the global network, in line with the company mission to drive continuous improvement of On Time Performance.
- Using the connections tracker tool, monitor connecting passenger issues between VAA and joint venture partners, to ensure customers experience seamless transfer between flights, minimising disruption and cost.

***About you**:
Do you have the ability to maintain calm and efficient approach in the face of critical time pressures, whilst being able to multi-task and prioritise?

In addition to the above we're looking for:

- Knowledge/understanding of the aviation industry (flight ops, engineering, airport ops, commercial, safety & security and regulatory bodies
- Excellent communication skills, using standard phraseology and communicating concisely with both internal and external customers.
- Ideally technical understanding of aircraft operations

If the above sounds like you, we would love to hear from you

***Be yourself - Our differences make us stronger**:


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