Catering Assistant

3 weeks ago

London, United Kingdom Mitie Full time

We are seeking an experienced Catering Assistant to work for a highly prestigious office restaurant in the heart of London.

As a Catering Assistant you must have experience working as within a similar establishment, and be comfortable with taking full ownership of your area of the restaurant.. Be flexible and customer focused, with an eye for detail. We are looking for a talented, enthusiastic and experienced individual to join our dedicated catering team.

**_Main Duties_**
- Serve all customers in a professional and friendly manner, adhering to customer service standards as laid out in the Impressions Customer Service Training Programme.
- Ensure the menu has been downloaded onto each till, and you are aware of locations of any new items.
- To maintain a clean and tidy section at all times.
- Wear correct uniform whenever on duty, including name badge.
- Probe and record temperatures as required.
- To ensure that all fridges & displays remain clean, tidy and fully stocked throughout service.
- To prepare the dining area which may include moving and setting up furniture as required.
- To prepare the service area, hot cupboards and other equipment to enable the efficient and effective service.
- To follow the highest standards, both in presentation and service of the offer as a whole.
- To champion consistency in the look and feel of the service delivery and service times are met.
- Report any concerns / out of stock items to the supervisor/manager
- To have good communication with all team members and to understand the products, service and common goals of the business.
- ** Work closely with the Kitchen team with regards to food offer, presentation and service quantities throughout **service.**
- Provide feedback to supervisor/manager regarding any issues or suggestions for service improvement.
- **Be on the Restaurant floor during all service times, liaise with customers so that customer comments / suggestions are promptly reported to a supervisor/manager.**
- Make sure up-selling is maximised throughout service and notify supervisor/manager of any change in prices that need to be rectified.
- To inform the supervisor/manager of any illness as soon as possible.
- Perform all cleaning duties as per the rota, and ensure necessary paperwork is completed.
- Maintain excellent personal hygiene.
- To report any hazards / equipment defects to the supervisor/manager.
- To be aware of, follow and direct all relevant legal requirements, industry guides to good practices and Government Codes of Practice.
- To ensure you understand and follow Food Hygiene and Health & Safety protocols at all times.
- To always wear protective clothing and dress according to the norms laid down by Autograph
- To ensure that each service area is ready for the start of service.
- To ensure aware of daily menu, food content and service specifications.
- To ensure all back up stock is available including food and disposables.
- To ensure counter display is attractive and all signage is updated and in position.
- To ensure all items clearly priced, and decals in position where appropriate
- To attend all staff meetings and training sessions.
- Conscientiously read and take in all Company correspondence passed to you.
- To complete all on-line training as requires within the set time scale.
- To report any issues with your supervisor/manager in a timely manner.
- To report any customer compliments or complaints to your supervisor/manager.
- To report any incidents, accidents, or other irregularities to your supervisor/manager.
- To assist with stock takes as advised by management.
- To ensure all administration concerning stock transferral or requisition is completed to required standard.
- Adhere to the Staff Handbook.
- To report all breakages to the management.
- To comply with any reasonable request from a manager.
- To assist with hospitality functions and events when required to.
- To carry out any reasonable request by management. Including overtime requests for evening and occasional weekend work to fit the business needs
- In addition to the duties contained with this job description, the company reserves the right to require you to carry out other duties associated with your function as necessary to meet the needs of the business and Interserve.

**_Person Specification_**
- Previous experience in a similar role, or 1 years' experience as a CA
- Working well within a team as well as independently
- You will be flexible and customer focus, with an eye for detail
- The ability to multi-task and remain calm under pressure, and to run their section efficiently & Smoothly
- The ability to work with speed and accuracy at all times
- Excellent customer service skills
- Excellent people and communication skills
- Possess excellent written and verbal communication skills
- High standard of personal hygiene
- You will be food orientated and innovative in your ideas and suggestions
- You will be skilled at using your own initiative and dem

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