Vehicle Rental Agent

2 weeks ago


Dorchester, United Kingdom Dorset Vehicle Rentals Full time

We are a leading Commercial Vehicle Rental company specialising in providing high-quality fleet rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans and specialised vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships. As we continue to grow and expand our footprint in the UK, we are seeking someone to join our team.

**Responsibilities**:

- To ensure customer rental bookings are processed in a timely and professional manner whilst maintaining high levels of customer satisfaction.
- Greet customers and assist with the rental process in a courteous and professional manner.
- Provide information about available rental options, rates, and terms of agreements.
- Process rental transactions accurately, including completing rental contracts and collecting necessary documentation.
- Inspect vehicles for damage before and after rental, documenting any issues and ensuring proper maintenance.
- Coordinate vehicle pick-up and return logistics, ensuring a seamless and efficient process for customers.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Collaborate with other team members to ensure the availability and cleanliness of rental vehicles.
- Explain rental policies, procedures, and additional services to customers to enhance their experience.
- Upsell additional services, such as insurance coverage and accessories, based on customer needs.
- Maintain accurate and organised rental records, including customer information and rental agreements.
- Carry out yard checks and completion of associated paperwork.

**Requirements**:

- Maths and English GCSE, grade C and above.
- Strong customer service and interpersonal skills.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively across all areas of the business.
- Detail-oriented with the ability to multitask and handle challenging situations.
- Good computer skills for processing rental transactions and maintaining records. Pro-hire experience is desirable but not essential.
- Familiarity with vehicle models and features.
- Ability to work flexible hours, including every other Saturday (typical hours will be 8am-5pm Monday-Friday, every other Saturday 8am-11am).
- Valid driver's licence (for a minimum of 2 years) and a clean driving record.
- Previous experience in a customer service or rental industry role is advantageous.

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Weekend availability

**Experience**:

- Sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Dorchester, DT1 2PJ (required)

Work Location: In person


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