Service Advisor

6 months ago


Dorchester, United Kingdom Dorset Vehicle Rentals Full time

This role will support the maintenance manager based in our Dorchester workshop and MOT station to ensure vehicles are maintained in a road worthy condition suitable for rental.

**Responsibilities**:

- Booking MOTs, booking services and maintenance with customers
- Handling breakdowns and recoveries while providing excellent customer service
- Manage and respond to customer queries regarding breakdowns, ensuring that queries are dealt with efficiently
- Complete all relevant administration relating to customer queries and vehicle maintenance
- Assist customers to resolve any queries they may have, providing excellent customer service at all times
- Monitor workload of inhouse and mobile mechanics
- Update fleet maintenance records on a daily basis
- Monitor vehicle MOT and Services and Inspection schedules to ensure compliance
- Work closely with other departments to ensure all processes are followed
- Monitor VOR (vehicle off road) reports

**Requirements**:

- Good computer literacy, MS office skills essential and previous Pro-hire experience is desirable.
- Excellent verbal communication and interpersonal skills.
- Good eye for detail.
- Excellent team player who works collaboratively with other departments.
- Full UK driving licence.
- Previous experience within a workshop environment is desirable.

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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