Support Service Secretary
5 months ago
The CRISS Resolution Service support a number of clinical and medical staff who deliver crisis mental health care and treatment across Leeds. The service is looking to recruit several secretarial staff into this newly designed service. Working in one of these roles, you will provide comprehensive secretarial support for the clinical team within one of the 3 localities situated within the city.
You will be required to have a strong and professional work ethic, have excellent communication, organisational, and customer service skills, and be able to multi-task to a high level. There will be elements of the role that will involve direct service user and carer telephone contact. There is an expectation that you will be highly IT literate. Previous experience of audio typing and minute taking is essential, as both duties will form a significant part of this role.
You will be required to liaise with colleagues in other teams in the care group, and you would need a flexible approach to your work, under the guidance of the Team Coordinator, as you may occasionally need to work from other localities. The role is full time with a requirement that you work both early and late shifts as per a set rota. Early shifts will be 8.00-15.30 and late shifts will be 13.30 -21.00
The service opening hours are Monday-Friday, 08.00-20.00.
We need someone with excellent administration/secretarial skills, who is adept at dealing with the challenges thrown up by supporting a busy service.
You must be willing to work flexibly within a challenging environment and be able to demonstrate good written and verbal communication, inter-personal, and administration skills.
You will have good IT skills with experience of MS Word, Excel, and PowerPoint. There is also the expectation that you will provide cover for colleagues at short notice on your working day if required, as instructed by the Team Coordinator.
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme (LYPFT pays 20.6% into your scheme each year), coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more organisations such as Blue Light Card, Health Service Discounts and NHS Discount Offers.
You will work as part of a team to provide a comprehensive, efficient, and effective secretarial and administration support service to the multi-disciplinary teams, under the direction of a Support Service Team Coordinator and supported by an agreed work plan. The job holder will provide day-to-day supervision and support for a designated admin team or teams and will be responsible for liaison with other clinical and admin staff within Leeds & York Partnership NHS Foundation Trust, to ensure an efficient and consistent admin support service is provided.
Experience
Administrative/secretarial experience at an advanced level.
Experience of working within a team
Experience of working using own initiative
Experience of dealing with members of the general public
Experience of managing workloads
Demonstrate a positive attitude towards the implementation of new systems and new ways of working.
Shows empathy to the client group
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