Cav 24/7 Shift Lead

5 months ago

Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

An opportunity has arisen in the CAV 24/7 service for the post of CAV 24/7 Shift Lead based in the call centre.

CAV 24/7 - ‘Right place, First Time’

Urgent Primary Care access is changing in Cardiff and Vale. What is CAV 24/7? A comprehensive ‘Phone First’ service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of ‘right place, first time’.

The role of the Shift Lead is to answer calls from patients who require access to a wide range of services delivered for the University Health Board’s (UHB) call centre,such services will include CAV 24/7 call, GP OOH’s and Dental Services.

In addition to answering phone-calls the Shift Lead will also be responsible for supervising call handlers and ensuring that calls taken from Call Handlers are processed correctly and forwarded onto the most appropriate clinician.

Previous experience of using multiple systems including PARIS would be desirable. However, full training will be provided.

The post involves, overseeing the call handlers and call centre along with reporting service performance to the on-call manager and undertaking return to work interviews and PADR's along with other HR focused meetings.

The post will involve liaising with the general public, and a variety of Health Care Professionals.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

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