Customer Operations Coordinator

4 weeks ago

Birmingham, United Kingdom Groomfield Recruitment Ltd Full time

We are excited to announce a new opportunity for a Customer Operations Coordinator to join our established client. The company is a leading player in the logistics industry and is looking to revolutionise the way cars are bought, sold, and delivered, in response to the shift in consumer buying habits towards online platforms.
- Competitive annual salary of £25,000
- Exciting shift pattern, working 06.00-18.15, four days out of seven on a rota basis (no Sundays)
- Opportunity to be part of a project that is transforming the car buying and selling industry

**The Role**:
As a Customer Operations Coordinator, your role will be vital in:

- Taking ownership of the daily operations and schedule of the team of drivers
- Working closely with the Customer Experience Team to resolve any issues and ensure a smooth customer journey
- Proactively troubleshooting and pre-empting any problems that drivers or end consumers may encounter
- Keeping the Hub Location Managers updated about the schedule in advance
- Providing accurate and proactive updates to the Customer Experience Team
- A customer-first mindset and excellent customer service skills
- Previous experience in a customer service role
- A confident, polite, and professional telephone manner
- Must have your own transport.

**The Package**:
The Customer Operations Coordinator role comes with an attractive package, including an annual salary of £25,000.

The shift pattern is 06.00-18.15, four days out of seven on a rota basis (no Sundays), providing a unique work-life balance.

You will be working within a professional office environment, with free car parking available.

Pension scheme and additional holiday, as well as vouchers.

If you have a can-do attitude, a customer-first mindset, and the skills to facilitate a smooth customer journey, then this Customer Operations Coordinator role is the perfect opportunity for you. Don't miss out on being a part of this exciting project that is set to revolutionise the car buying and selling industry.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension

Work Location: In person

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