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Counter Assistant

4 months ago

Leicester, United Kingdom Harlow Bros Ltd Full time

An employee owned business, Harlow have over 90 years’ experience in Timber, Engineered Timber, Manufactured Buildings and more. From manufacture to merchanting, Harlow have the expertise to advise, supply or support you in any project or build.

The Harlow family wanted to ensure that the ethos and service which has been a major factor in the company’s success, would continue for decades to come. An Employee Ownership Trust will ensure just that and enable business to continue as usual for both clients and staff.

We have an exciting opportunity for an enthusiastic, and reliable Counter Sales Assistantat our Harlow Bros Branch in Leicester.This is a fast-paced trade and retail environment working within a well-established team.

We are looking for someone with the following experience/qualifications:
Retail experience

Good literate and numerate ability

IT experience

Ability to work on foot for sustained periods

Presentable, articulate and physically energetic

Punctual, Personable and hardworking

Willing to participate and Learn

The hours of work are Monday to Friday from 07.30am to 5pm with a daily 30-minute lunch break, with an alternating Saturday morning, 8am to mid-day.

You will report to the Branch Management and Supervisory teams.

During your time working with our vibrant and energetic Yard Team you will be involved and receive coaching on the following aspects:
Detailed Knowledge of our Entire Timber, Sheet and associated product range and how to Identify individual products by their dimensions and type

Timber Sizes & Timber Species including Hardwoods and Softwoods, and Specialist Sheet Materials

The characteristics and behaviours of Wood

Timber Grades

Timber Treatments and Specialist Machining Processes

Handling, Storing & Rotating of Timber Stocks

Cutting & Machining of Timber and Sheet Materials on our range of Industrial Woodworking Machines

Delegation and the mechanics of Yard Operations

Good Housekeeping Skills

Serving Customers on the Yard

Picking Orders for Collection and Deliveries

Good Health & Safety Practice

Team Working

During your time spent working internally with the Sales Team, you will use the experience gained during your Yard Training to confidently develop and receive training on the following aspects:
Counter sales duties - serving customers in a knowledgeable and professional manner, helping with their buying decisions by giving advice and recommendations towards the right product for the job

The meaning of Good, Reliable Service

How to navigate our Operating System

Additional Product Ranges from the wider business network

Building Sales and cultivating business

Site Visits with the Branch Sales Manager to build Market Awareness

Stock replenishment and Facing Up in the Showroom & Shop

Stock Control & Purchase Order Processes

Warehouse Management

Maintaining a clean and safe Office & Showroom for Staff & Customer

Harlow’s provides the following **benefits** to all employees:
Pension Scheme

10% Discount across Harlow Bros. Branches

Employee assistance programme

In House Training and Recognised Qualifications

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Trade Counter: 1 year (preferred)
- Timber Material: 1 year (preferred)

Work Location: In person