Experienced Head Barista

5 months ago

London, United Kingdom WatchHouse - Fetter Lane Full time

**Head Barista at WatchHouse.**

In short: As a Head Barista in WatchHouse, you play a critical role in ensuring the excellent quality of the drinks we serve - you’re accountable for the standard of drinks served in your shop, even when you’re not there. You coach and manage your team of Baristas, educate and excite the team, maintain the equipment and machines, you provide unparalleled hospitality to build our customer base, and cultivate and positively foster the WatchHouse culture.

At WatchHouse our Head Baristas take a greater level of both responsibility and accountability when it comes to your House. You form part of the management team of the site, and play a fundamental role in maintaining the ecosystem behind the bar and being proactive in disseminating information to their wider team on all of the coffee releases, specials and so on to ensure greater service success.

**Directly reports into **(Line Manager): House Manager, working in cohesion with the Head of Coffee and Coffee Ops Manager.

**We are looking for an experienced Head Barista to join our talented and established team in our Fetter Lane location.**

**This is a Monday to Friday location, with a huge pool of regulars and a super busy spot in the heart of London.**

Key Responsibilities:

- You are a positive example for your team and the wider business at all times. As the Head Barista you manage the personal development of you team (alongside the House Manager and Head of Coffee) you’ll:

- You’ll have a 1-2-1 catch up with all your baristas on a monthly basis.
- Hold inspiring and engaging coffee related meetings or trainings for your team as and when required.
- You’ll actively manage the PDPs of your Barista team alongside the House Manager.
- Attend every Head Barista meeting with the Senior Coffee Team (in your absence you will be expected to arrange sending someone else from your team.)
- Arrange a monthly coffee catch up with the Coffee Operations Manager.
- Quality of all coffee & drinks which leave the bar
- Ensuring their entire team is aware of current drinks offerings and standards.
- Day to day management of the bar team.
- Leadership & Mentoring of the bar team.
- Management of the bar stocks.
- Training & Development of the bar team, take a proactive approach in identifying opportunities for progression and highlighting training needs
- Meet and communicate regularly with the House Manager providing valuable insights and ideas on:

- Bar Staff Scheduling.
- Drinks Sales & Speed of Service Opportunities
- Drinks Training & Development

**The role in more detail**:
From the bar, our Head Baristas work alongside their team of baristas ensuring the WatchHouse coffee and drinks standards are followed at all times. You’ll support and lead the Barista team to produce the highest quality drinks at speed.

You perform all the duties of a Senior barista, plus some. Which means you’re responsible for running the whole coffee area/bar to impeccably high standards and working closely with the House Manager, Coffee Ops and Head of Coffee to improve quality, efficiency, increase sales and create an inspiring team atmosphere. You do your fair share of opens and closes, leading by example and setting the standards for what is expected from the rest of your team on site.

Stock Control and Ordering

You’re responsible for ordering products, equipment and utensils, as well as stock control and managing wastage reporting to avoid shortages or surplus. Tackle inefficiencies and wastage. Ensure an ongoing professional and courteous relationship with key suppliers in your section. Managing the retail sections and ensuring visual merchandising is maintained at a high standard. You’ll take an active role in completing the weekly stock take.

Health and Food Safety.

You ensure we adhere to food safety, health & safety, HACCP and COSHH requirements.

Maintenance

You troubleshoot faults with equipment and repair basic equipment failures. Check and replace all equipment, machines and filters, where necessary. Resolve or report maintenance issues appropriately and maintain the cleaning routine. Know who to call for repairs and advice. Update all maintenance logs (grinders, recipes, water).

Customer Experience

Living our WatchHouse Values and always creating good vibes, looking after regulars and going out of your way to make connections with new customers.

You’ll have outstanding knowledge of our products, focus on quality, efficient speed of service, and eye for cleanliness - all the while, being welcoming and creating a unique, characterful atmosphere. You strive for excellence in every drink my team makes.

You’ll always demonstrate smooth cooperation and great communication within your team and encourage them to do the same. You’re proactive and always professional. Show great resilience during busy periods and take pleasure in the job you do. You look for solutions in the face of problems and work diligently to sup

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