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Senior Operations Manager
4 months ago
**Senior Operations Manager - Post Offer and Completions**
We have an Opportunity for a Senior Operations Manager to join our Post Offer and Completions department.
The role of a Senior Operations Manager is important to us. You will be responsible for:
- Working as part of a wider management team to plan and deliver short and long term plans to support the strategic objectives of the Property division and bank as a whole.
- Utilise business MI, forecasts, budgets and market information to plan and co-ordinate team and department strategy to ensure successful achievement of daily and monthly goals and business vision, and increase performance
- To manage, coach and develop reporting lines directly or through managers and team leaders, creating a balanced, agile and skilled team, ensuring adoption of positive and professional principles within their teams
- Drive the improvement of the operational systems; processes and policies to help deliver the organisational goals and mortgages proposition, that deliver cost reduction and efficiency gains.
- Creating a culture supportive of transformation and change, working to help deliver strategic projects, small change and key initiatives leading to a more nimble department.
- Build business and team practices that drive expectational service through the originations journey for brokers, customers and bank partners.
**What you will bring to the team**:
- Working as part of the Property and operations leadership teams - forming relationship’s, attending key forums to proactively drive a successful
- Ability to manage people and processes responsible for lending to a range of customers, individuals, partnerships, and limited companies with complex corporate structures.
- Reviewing and managing service levels to both internal and external customers, with experience of capacity management and operational planning through effectiveness and efficiency measures.
- Experience of managing large operational areas, and / or technical sme’s in a regulated environment.
- Knowledge and experience of managing lending in owner occupier, standard buy-to-let and specialist buy-to let markets.
- Management of operational risk profile through the development of a risk framework, controls and improvement activity.
- Ability to engage and build relationships with 3rd parties and partners, in order to manage effective delivery.
**The Company**
We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.
We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.
**The Benefits**
As you would expect, we offer a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development throughout your journey with us.
**We have a fantastic benefit offering, including**:
- 30 days holidays (plus bank holidays)
- Annual discretionary bonus scheme
- Private Medical Cover
- Group income protection
- Life Insurance
