Customer Service

3 weeks ago


StokeonTrent, United Kingdom Harris Lord Recruitment Full time

An exciting opportunity to work within a small team as a customer service and despatch associate in a pioneering medical devices company. With over 30 years’ experience in their field, their products are tried, trusted and used by surgeons in over 40 countriesworldwide. This role offers an opportunity for a graduate to enter into the industry and gain experience within customer service, or an experienced customer service professional to gain knowledge of logistics and medical devices.
- Receiving and acknowledging all UK and global sales orders, handling all telephone enquiries and communicating with companies in the UK and globally.
- Entering sales orders onto the ERP system, coordinating with the warehouse and working within specific time frames to distribute products.
- Communicating and maintain contracts with companies in the UK and globally.
- Initially dealing with customer complaints before reporting them to the Quality department.
- Assisting procurement with all documentation.
- Looking ahead at the 4 week production plan to organise sterilisation.

**Experience/ Requirements**:

- Previous experience with customer service is essential
- Experience within a GMP environment would be preferred
- A background or degree in a medical or Life Sciences is preferred
- Strong organisation and time keeping skills
- Experience with Epicor or Sales Force would be ideal
- Excellent written and verbal communication
- Able to organise and manage multiple projects and priorities

Keywords:
Customer service, logistics, warehouse, med devices, medical, pharmaceutical, GMP, complaints, orders, ERP, Epicor, salesforce, sales, customs, declarations, despatch, CRM

Harris Lord is acting as a Recruitment Agency in respect to this vacancy.



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