Rlo - Resident Liaison Officer

2 months ago

London, United Kingdom URecruit Ltd Full time

£28k - £35k Per Annum + Package

London

To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.

Key Responsibilities:

- Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome
- To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.
- To deliver agreed targets within the service area, with support from Project Manager
- Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.
- Communicating with residents / client throughout works program
- To promote value for money and continuous improvement within the service area.
- Promote a safeguarding culture
- Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project
- Highlight any possible breaches of Health & Safety or unsafe working practices
- Liaise with the various sections within the project department to help improve KPI’s.
- Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure
- RLO required for LBHF reactive gas, 80% office based and 20% site visits. Majority of role relates to reactive complaints with a minority being related to commercial or planned installs
- Reporting to the client weekly with proactive updates relating to any outstanding complaints
- Working alongside the CPM and PM to identify trends in order to reduce further or future complaints
- Manage every complaint through to the end, going above and beyond for our clients and residents

**About You**

**Job Overview**:

- Location- London- Employment Type- Permanent- Salary- £28k - £35k Per Annum + Package- Employer- N/A

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