Customers & Engagement Team Member

4 weeks ago


Blandford Forum, United Kingdom Environment Agency Full time

Number of jobs available- 1
- Region- South West
- City/Town- Blandford Forum, Bridgwater
- Grade- Staff Grade 3
- Post Type- Permanent
- Working Pattern- Full Time
- Role Type- Administration / Corporate Support, Operational Delivery
- Salary Minimum- £25,042
- Job description- An exciting opportunity to join the Environment Agency’s Wessex Customers & Engagement team.
You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.
Primarily, you will:

- Deliver excellent customer service to people across the Wessex area
- Work with teams and colleagues across the Environment Agency to gather accurate information
- Respond to customer enquiries, within statutory timeframes
- Use our tracking database to accurately record all customer enquiries and responses
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents, or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
For more information about working for the Environment Agency and what we do visit our careers page environmentagencycareers.co.uk
- The team- A supportive and friendly team, working hard to deliver excellent customer service. We manage a range of requests from an informed and diverse customer base, and help internal teams to proactively engage with partners and communities. Playing an important role in managing relationships that are essential to our reputation and business delivery.
- Experience/skills required- Seeking a self-motivated and customer focused person.
- Excellent written and verbal communication skills
- Able to produce high quality work
- Organised, flexible, able to prioritise workloads and meet tight deadlines
- Experience of dealing with customer enquiries and data requests
- Excellent interpersonal skills and be confident in engaging with customers and colleagues
- Good IT skills. Able to use Microsoft packages including Outlook
- Contact and additional information-
The role can be based at either our Bridgwater or Blandford Offices, with flexible home working included. As a dispersed team, there is an occasional need to travel. Flexible working arrangements are in place to support your work/life balance.
We’re looking for applicants who believe that having a truly diverse, representative, and engaged workforce is fundamental to protect the environment and effectively serve our communities.


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