Quality Officer

3 weeks ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

The post holder will undertake audits across Black Country Pathology Services to help maintain services accreditation by UKAS to ISO15189. You will be helping to monitor the quality management system. The post holder will provide clerical support in connection with clinical incidents. They will also undertake various clerical duties to support the team.

The post holder will be required to demonstrate a significant level of initiative in organising their own workload.

The post holder is required to assist the Quality Managers to monitor and compliance to the Quality Management System (QMS) within the Black Country Pathology Service to standards required for ISO 15189 accreditation, MHRA, HTA and other regulations/ standards.

Assist the BCPS Quality Team to monitor achievement of all BCPS (on behalf of Owner Trusts) and directorate objectives, drivers, and targets by providing data to monitor overall project plans.

Assist and support members of the BCPS quality team and BCPS management teams to provide a seamless quality of service.

Undertake quality assurance audits as required across the BCPS network, covering services are The Royal Wolverhampton NHS Trust, The Dudley Group NHS Foundation Trust, Walsall Healthcare NHS Trust and Sandwell & West Birmingham Hospitals NHS Trust.

Communicate with external governance departments of BCPS Owner Trusts on behalf of BCPS to provide and receive information.

Work within standard operating procedures to provide a number of different roles such as verifying performance for examination procedures, generating and maintaining verification and measurement of uncertainty records.

Concentration and attention to detail required for auditing, data gathering and checking documents.

The post holder will be expected to respond positively to the changing demands of the service. They will offer a helpful and professional service to all visitors and telephone callers.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Undertake internal audits including requirement to plan and organise workload and timescales. Provide basic support to BCPS staff undertaking internal audits.

To support review of controlled documents associated with own work area.

Monitor document control within the QMS and maintain associated paper and electronic databases.

Produce spreadsheets and maintain templates for use in audit, providing reports as required.

Input and assess data on various risk management software used by the BCPS Owner Trusts (e.g. Datix, Safeguard). This includes entries for the risk register, incidents and complaints. Alert managers to problems or issues.

Monitor documentation records within the QMS software system to ensure data for all aspects of the QMS is stored and maintained appropriately. The post holder may be required to revise and update QMS records.

Input and view audit data within the Laboratory Information System (LIMs).

Support BCPS management team with plan for closure of remedial, corrective, and preventative actions including root cause analysis.

Able to use judgement when identifying solutions to issues.

Support the BCPS team with the preparation of data collation for external visits i.e., UKAS, MHRA and HTA.

Provide data in format of predefined reports for quality meetings across the BCPS.

Provide key performance indicator/key assurance indicators data reports and support the BCPS in improving performance.

Support the Quality Team in the maintenance of all modules within the QMS software system, including extracting and attaching relevant data to support the system.

Check updates of external documentation to ensure current versions are maintained in Quality Management software.

Attend and/or act as secretary for meetings related to quality management system, including taking minutes as required.

Support complaints investigations through data gathering to assist the BCPS Management team.

Disseminate BCPS mandatory training reports escalating non-compliance to the BCPS management team.

Deputise for the Quality Assurance

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