Customer Service

2 months ago

Hounslow, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in Hounslow
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £24,268 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,268 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service Advisor

    2 days ago

    Hounslow, United Kingdom Vehicle Service Centre Full time

    Job Summary: **Responsibilities**: - Provide information about products and services - Analyse customer inquiries and resolve issues promptly - Upsell products and services to increase sales - Perform data entry tasks accurately and efficiently - Maintain a high level of phone etiquette at all times - Invoicing the Jobs - Managing Part...

  • Customer Service

    2 weeks ago

    Hounslow, United Kingdom Airbox Fulfilment Ltd Full time

    Airbox Fulfilment are looking for a customer service representative to join our team! We are a fulfilment warehouse who works and operates customer service for lots of different UK based clothing brands such as Hoodrich, Money Clothing, Prevu and many more. - You ask constructive questions and quickly build an understanding of a customer’s situation - You...

  • Customer Service

    2 months ago

    Hounslow, United Kingdom The Best Connection Employment Group Full time

    We are looking for a actively seeking Customer Service / Telesales who strive to deliver high quality outcomes and is looking for a new opportunity, with a view to grow in our company. Our operations staff control shipments from door to door during import and export air freight procedures. We seek staff who are positive, motivated and want to be part of a...

  • Customer Service

    3 weeks ago

    Hounslow, United Kingdom Airbox Fulfilment Ltd Full time

    Airbox Fulfilment are looking for a customer service representative to join our team! We are a fulfilment warehouse who works and operates customer service for lots of different UK based clothing brands such as Hoodrich, Money Clothing, Prevu and many more. - You ask constructive questions and quickly build an understanding of a customer’s situation - You...

  • Customer Service

    3 weeks ago

    Hounslow, United Kingdom NVN Marketing Full time

    We are professional, fast-paced, rewarding, and our goal is to expand to 200 people in our amazing office by the end of the year! Due to client expansion, we can now grow our team of ambitious brand ambassadors over the next upcoming weeks so we can take on new talent to incredible team in our office! Ideally looking for full-timers, however it's...

  • Customer Service

    3 weeks ago

    Hounslow, United Kingdom NVN Marketing Full time

    We are professional, fast-paced, rewarding, and our goal is to expand to 200 people in our amazing office by the end of the year! Due to client expansion, we can now grow our team of ambitious brand ambassadors over the next upcoming weeks so we can take on new talent to incredible team in our office! Ideally looking for full-timers, however it's...

  • Customer Service Agent

    3 weeks ago

    Hounslow, United Kingdom Pertemps Network Group Full time

    **Job Description**: LONDON HEATHROW AIRPORT - CUSTOMER SERVICE / SECURITY AGENT f you have a passion for delivering the best in customer service, we have an exciting Customer Service Agent opportunity at London Heathrow Airport (TW6 1QG). This Customer Service Agent vacancy is a security-based role where you will be required to perform airport passenger...

  • Customer Service Agent

    2 weeks ago

    Hounslow, United Kingdom Aviation Recruitment Network - Heathrow Full time

    LONDON HEATHROW AIRPORT - CUSTOMER SERVICE / SECURITY AGENT f you have a passion for delivering the best in customer service, we have an exciting Customer Service Agent opportunity at London Heathrow Airport (TW6 1QG). This Customer Service Agent vacancy is a security-based role where you will be required to perform airport passenger screening duties and...

  • Customer Service Agent

    1 week ago

    Hounslow, United Kingdom Pertemps Network Group Full time

    **Job Description**: If you have a passion for delivering the best in customer service, we have an exciting Customer Service Agent opportunity at London Heathrow Airport (TW6 1QG). This Customer Service Agent vacancy is a security-based role where you will be required to perform passenger screening duties and provide the highest levels of customer...

  • Customer Service Advisor

    2 days ago

    Hounslow, United Kingdom Source 4 Personnel Solutions Limited Full time

    **Customer Service Advisor / Administrator** Our Logistics client based in West London is seeking a dynamic and driven **Customer Service Advisor / Administrator**with excellent customer service engagement. Good experience of handling all processes which are involved in Logistics / Freight. **Skills and experience required**: - Previous experience of...

  • Customer Service Assistant

    1 week ago

    Hounslow, United Kingdom HeathrowAcademy Full time

    World Duty Free are seeking enthusiastic, energetic and passionate Customer Service Assistant to join its team at Heathrow. As a Customer Service Assistant you will be responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within World Duty Free Airport stores. Working within a...

  • Customer Service Assistant

    4 weeks ago

    Hounslow, United Kingdom Careers Site Full time

    World Duty Free are seeking enthusiastic, energetic and passionate Customer Service Assistant to join its team at Heathrow. As a Customer Service Assistant you will be responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within World Duty Free Airport stores. Working within a...

  • Customer Service

    3 days ago

    Hounslow, United Kingdom CSMarketing Ltd Full time

    **ARE YOU LOOKING FOR A TEMPORARY CHRISTMAS OR PERMENANT ROLE IN SALES?** **DO YOU WANT TO EARN SOME EXTRA MONEY IN THE RUN UP TO CHRISTMAS?** Due to client expansion, Our office is based in **Slough. **We can now grow our team of ambitious Sales Representative over the next upcoming weeks so we can take on new talent to amazing team! This role offers you...

  • Customer Service Representative

    2 weeks ago

    Hounslow, United Kingdom BioTalent Full time

    BioTalent are partnering with an innovative, temperature-controlled, logístical solutions company to find an ambitious Customer Service Representative to join their dynamic and growing Customer Services team. This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity...

  • Customer Service Representative

    2 weeks ago

    Hounslow, United Kingdom BioTalent Full time

    BioTalent are partnering with an innovative, temperature-controlled, logístical solutions company to find an ambitious Customer Service Representative to join their dynamic and growing Customer Services team. This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity...

  • Customer Service Officer

    2 months ago

    Hounslow, United Kingdom Adecco Full time

    **JOB TITLE: Customer Service Officer** **LOCATION: Hounslow House, 7 Bath Road, Hounslow, TW3 3EB** **PAY RATE: £14.57 hour PAYE** **START DATE: ASAP** **DURATION: 3-month initial contract/** **Hours: 36 hours a week (8:45am - 5pm)** **PURPOSE OF ROLE**: - To provide an efficient, quality and comprehensive corporate information and advice service to the...

  • Customer Service Officer

    3 days ago

    Hounslow, United Kingdom Adecco UK Full time

    **JOB TITLE: Customer Service Officer** **LOCATION: Hounslow House, 7 Bath Road, Hounslow, TW3 3EB** **PAY RATE: £14.57 hour PAYE** **START DATE: ASAP** **DURATION: 3-month initial contract/** **Hours: 36 hours a week (8:45am - 5pm)** **PURPOSE OF ROLE**: - To provide an efficient, quality and comprehensive corporate information and advice service to...

  • Customer Service Agent

    6 days ago

    Hounslow, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Agent - Generic Aviation Recruitment Network Limited is a supplier of airport recruitment solutions to companies operating in and out of UK airports. We are looking to build our database of experienced personnel and we are actively looking for experienced Customer Service Agents at Heathrow Airport (TW6 1EW) for...

  • Customer Service Representative

    3 weeks ago

    Hounslow, United Kingdom Hertz Full time

    Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference...

  • Customer Service Controller

    1 week ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Controller - Heathrow Airport - full-time - permanent - **£28,030.40 per annum** Do you have excellent Customer Service skills? Do you have experience in a customer facing environment? If you answered yes, then we would love to hear from you! APCOA are currently looking for a Customer Service Controller to work as part of...