Patient Co-ordinator

**JOB PURPOSE**

The purpose of this role is to:

- Assist the practice team and project a positive and professional image to patients, visitors and outside agencies, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service of healthcare professional, in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist the smooth running of the practice, including multiple clerical support to clinical staff and the practice team
- To convey effective, concise communication between patients, the primary health care team, secondary care, and other outside agencies

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities to be undertaken by members of the administration team may include any or all of the following. The duties will be varied. Direction will come from the Practice Manager and the Deputy Practice Manager.
- Opening and locking the premises - following practice protocol
- Manage a busy reception, dealing with multiple patient queries
- Manage the busy switchboard dealing with multiple patient queries politely and promptly. Re-direct calls appropriately and pass on messages in an accurate manner
- Book interpreters for patients requiring assistance with language
- Book patients appointments with clinical staff
- Maintaining the practice appointment system - following practice protocol
- Respond to all queries and requests for assistance from patients and outside agencies efficiently and concisely
- Request and booking of ambulance to be carried out - following practice protocol
- Record home visits - following practice protocol
- Dealing with medication requests and queries
- Handling samples for pathology testing
- Process repeat prescriptions where necessary - following practice protocol
- Liaise with doctors and attached staff
- Report requirements for any stationary as stocks reduce
- Processing of incoming and outgoing mail
- Scanning letters
- Filing all correspondence in strict numerical and alphabetical order
- Computer data entry
- General tidiness of their working area

**Job Types**: Part-time, Temporary contract

**Salary**: £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Application question(s):

- Have you received a full course of COVID-19 vaccinations?

**Education**:

- GCSE or equivalent (required)

Work Location: One location