Customer Care Assistant

3 weeks ago


Braintree, United Kingdom Market36 Recruitment Ltd Full time

Market 36 Recruitment are currently recruiting for a Customer Care Assistant for our client based on the outskirts of Braintree (Finchingfield) on a permanent basis.

**Roles & Responsibilities**:

- Effectively manage daily administrative tasks
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, managing returns and delivery issues
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Answer any questions the customer may have about available products and services.
- Establish new customer accounts, recording account information on Linnworks and Salesforce
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
- Select appropriate responses to customer issues and work quickly to resolve them.
- Refer advanced cases to management for resolution, providing background information, as necessary.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services.
- Confident with excellent written and verbal communication skills.
- Excellent work ethic, self-motivator and driven.
- Attentive and effective listener
- Ability to demonstrate patience and understanding.
- Ability to thrive in demanding environment, multitasking while keeping focus on the customer.
- Good planning and organisational skills
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customers.
- Effective communication skills.
- Solid computer skills, including MS Office.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Familiarity with all the goods and services offered by the company.

Working hours are Monday - Friday, 40 hours per week.

In return our client offers a salary of £26,000 per annum.


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