Presales Consultant
4 weeks ago
**About Block**
Block is an IT innovation business, offering expert consultancy, business transformation and managed services that empower customers to do great things. Were passionate and enthusiastic about what we do, and we use our expertise along with our technical capability to work in partnership with our customers to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions.
**The Role**
**RoleResponsibilities**
- Assists the bid process by working with the Sales team to engage with clients and internal stakeholders to understand requirements and translating these into Blocks existing offerings
- Contributes to planned and sustainedbusiness growth through the successful completion and submission of bids andtenders received within the business
- Liaises with third parties andpartners for the creation of bids and for any joint submissions
- Works with the sales team to gather,monitor and convert leads
- Supports the sales, commercial anddelivery teams in development of client proposals for sales opportunities
- Works with the sales team to develop a pipeline for Blocks offerings with existing clients
- Supports Marketing and Commercialteams with development of go-to-market materials
- Leads discussions with prospectiveclients on proposals, including meetings, demonstrations and/or presentationswhere required
- Drives the growth and maturity strategy for Blocks managed service and Cloud service offerings
- Works with Blocks Solution Architecture teams to develop Blocks service offerings incorporating business drivers, customer requirements, contractual agreements, service architecture and service management
- Documents new services into aService Design that describes the scope of services, delivery
- model(s), people, processes,delivery tools, Service Level Agreements (SLAs), Vendors and supportingOperational Level Agreements (OLAs) to provide the basis for transition intothe Service Operations teams
- Defines the commercial and cost models for new and updated services and working with the Business Operations team to enable changes to the Business processes required as a result of new service
**Essential Skills, Knowledge & Experience**
- Experience in design and delivery of managed services propositions
- Broad experience in designing,developing and implementing service management and service delivery processesand procedures
- Experience of working within ashared delivery model supporting multiple clients
- Demonstrates very good knowledgerelating to service management & service delivery capabilities and ITSMtoolsets
- Excellent communication, influencingand interpersonal skills; both verbally and in writing, internally andexternally, ensuring consistency, clarity and full understanding
- Demonstrable consultancy skillswithin service management and delivery capabilities
- Creative problem solving andanalysis skills with ability where required, to identify, develop and implementbespoke service solutions to meet the needs of the business
**Personal Attributes**
- Customer focussed with ability to identify and understand the (internal and/or external) clients needs
- Team player with the ability to planand manage time effectively and adapt to change at short notice to achieveresults
- Collaborative working style with theability to build relationships at all levels.
- Assertive in ensuring the teamdevelops services and propositions that are fit for purpose
- Excellent attention to detail andaccuracy
- Comfortable working at SeniorLeadership levels as well as with technical teams
**PERSON SPECIFICATION**
BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCKs equal opportunities policy.
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