Rma & Spares Administrator

**JOB TITLE: RMA & Spares Administrator**

**DEPARTMENT: Manufacturing**

**REPORTING TO: RMA & Spares Supervisor**

**HOURS OF WORK: 38 HOURS PER WEEK**

**MONDAY TO THURSDAY - 8am - 4.30pm, FRIDAY - 8am - 2pm**

**JOB SUMMARY**

**To ensure that management of customer returns (RMA) and spares delivery meets the levels of customer service required by the business.**

**KEY DUTIES**
- Booking in of customer returns and liaising with Sales & Support to ensure all the correct information is received.
- Booking out of customer returns.
- Create and close job (works order) for processing RMA.
- Ensuring all documentation is completed and processed.
- Ensure parts are transacted and moved to the correct locations for completed RMA’s and spares orders.
- To print and check support sales orders, create and close jobs (works order) where necessary for any spares and sales orders.
- Informing Supply Chain Manager/Operations Manager of any issues with materials for spares or repair of RMA.
- Any task commensurate with the role.

**PERSON SPECIFICATION**

**JOB TITLE: RMA & Spares Administrator**

**QUALIFICATIONS**:Good level of education

**EXPERIENCE**:Experience working in a Quality environment and RMA/Test department.

**ATTRIBUTES**:Good organisational skills. Good Communication skills

**DISPOSITION**:Ability to work well independently and make decisions.

**OTHER REQUIREMENTS**:Must be able to work overtime when necessary.

Able to use Office 365 effectively

Able to use Omnis, the database and Epicor E10 (future)

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Fife, KY7 4NX: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 04/01/2023