Rma & Spares Assistant
4 weeks ago
**RMA & Spares Assistant**
**HOURS OF WORK 38 HOURS PER WEEK**
**MONDAY TO THURSDAY - 8am - 4.30pm, FRIDAY - 8am - 2pm**
**To ensure that management of customer returns (RMA) and spares delivery**
**JOB SUMMARY**
**Meets the levels of customer service required by the business.**
**KEY DUTIES**
**Booking in of customer returns and liaising with Sales & Support to ensure all**
**the correct information is received.**
- Booking out of customer returns.
- Create and close job (works order) for processing RMA.
- Ensuring all documentation is completed and processed.
- Ensure parts are transacted and moved to the correct locations for completed
- RMA’s and spares orders.
- To print and check support sales orders, create and close jobs (works order) where necessary for any spares and sales orders.
- Informing Supply Chain Manager/Operations Manager of any issues with materials for spares or repair of RMA.
- Any task commensurate with the role.
**PERSON SPECIFICATION**
Good level of education
Experience working in a Quality environment and RMA/Test department.
Good organisational skills.
Good Communication skills
Ability to work well independently and make decisions.
Must be able to work overtime when necessary
**REQUIREMENTS**
Able to use Office 365 effectively
Able to use Epicor E10
**Job Types**: Full-time, Permanent
**Salary**: £11.00 per hour
Expected hours: 38 per week
Schedule:
- Monday to Friday
**Experience**:
- Manufacturing: 1 year (required)
Work Location: In person
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