3rd Line Support Specialist

3 weeks ago

Chippenham, United Kingdom BT Group Full time

3rd Line Support Specialist - DSM Platform

**Job Req ID**:29698**Posting Date**:21 Feb 2024**Function**:Service**Unit**:Business**Location**:Chippenham (4308), Chippenham, United Kingdom**Salary**:Competitive Salary + Benefits**Recruiter: Krystle James**

**Hiring Manager: Peter Turner**

**Career Grade: D**

**Internal Closing Date: 04/03/24**

**Why this job matters**

The role is critical to the operational teams supporting the Defence customer communications systems. Failure of the tooling platform would hinder the ability of the Enterprise Managed Services (EMS) teams to monitor, manage and restore services to our SLAs damaging the reputation of the BT brand with our customer.

The role is for a specialist within a technical team maintaining the BT defence IT tooling platforms which provide the systems to support multiple defence contracts.

**This role is based in Bristol only. Office based. Mon-Fri 8am-4pm. **Must be UK resident for 5+ years in order to obtain SC or DV clearance.**

**What you’ll be doing**
- The purpose of this role is to ensure the virtual computer systems deployed for the tooling platform are monitored and repaired.
- The post holder will provide support to the design community to ensure timely delivery of new solutions, changes and upgrades.
- The post holder will keep current with the latest technology pertaining to their respective specialist area.
- This role requires technical aptitude, and strong stakeholder skills to be able to engage with customer technology experts, present designs and technical plans, roadmaps and represent BT at external technical forums with the customer.
- Essential Skills
- Continuous Improvement
- Issue resolution
- Incident Managment
- Event Management
- Network Security
- What we'd like to see on your CV
- Expert knowledge or certification in VMWare virtual computing.
- Expert knowledge or certification in Windows Operating system support - including configuration by Group Policy
- Expert Knowledge in one of the following technical areas:

- Administration/Support of MS SQL Server Database infrastructures.SQL high availability, load balancing and disaster recovery practices.
- Routing, switching and security protocols and technologies. Diagnosing network faults and actioning network configuration changes - Juniper networks and Palo Alto Firewalls experience desirable
- Benefits
- At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- On-call allowance
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop

**Flexible Working**
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

LI-Onsite
- With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.- We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.- We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.- As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.**A FEW POINTS TO NOTE**:

- Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.**DON'T MEET EVERY SINGLE REQUIREMENT?

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