![Robert Half](https://media.trabajo.org/img/noimg.jpg)
Second Line Support Engineer
1 week ago
Exciting opportunity due to the current 2nd line support engineers being promoted to 3rd line support.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
12 Month FTC - Full Time Contract with a great chance of turning into a permanent position.
Job Description:
We are seeking a dedicated individual to provide 2nd level support for operational services, ensuring alignment with Service Level Agreements.
Location: Chippenham
Hybrid working pattern 2/3 days onsite
This is an exciting opportunity to take on the role of 2nd level support with the chance to gain valuable experience in 3rd line support. The current team really step outside the day to day responsibilities to give themselves a broad range of experience across all aspects of the business.
Key Responsibilities:
- Serve as the primary contact for all customers and users of the IT services.
- Take ownership of incidents escalated by the L1 Service Desk team, ensuring resolution.
- Manage events related to Infrastructure, Network, and live operational services.
- Apply security patches to the desktop and server estate.
- Manage software delivery and packaging via SCCM.
Required Skills:
- Proactive, able to work in a fast-paced and dynamic environment.
- Customer-focused with strong problem-solving and diagnostic skills.
- Team player with the ability to support, lead, and mentor team members.
Desirable Skills:
- Experience with configuration/policies/active directory
- SDI Accreditation.
- Experience with Mobile Device Management (MDM) solutions.
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Chippenham, United Kingdom Robert Half Full timeExciting opportunity due to the current 2nd line support engineers being promoted to 3rd line support. 12 Month FTC - Full Time Contract with a great chance of turning into a permanent position. Job Description:We are seeking a dedicated individual to provide 2nd level support for operational services, ensuring alignment with Service Level...
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