Customer Service Specialist
2 weeks ago
Location
Gloucestershire- Job-type
Full time- Salary
£23k - 28k per year- Contact
- Mark Davis
- Call
- Mark
Reference
- 100537
Job Role: Customer Services Specialist
**Job Type**: Permanent, Hybrid
Industry: Oil & Gas
Location: Gloucestershire
Salary/Rate Expectations: £23,000 to £28,000 per annum
Profile - Customer Services Specialist
Duties - Customer Services Specialist
- Coordinate orders and shipments between Manufacturing and customers.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
- Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
- Perform administrative functions supporting customer service functions and sales order entries.
- Provide monthly status of open orders and follow up with customers and Production.
- Maintain record of asset delivery progress and invoicing.
- Interact with Production, Buyer and Planner for follow-up of customer orders.
- Resolve licensing issues received from customers and record in support database.
- Maintain and improve the integrity of the data in the SAP database.
- Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.
Skills/Experience - Customer Services Specialist
- Experience with MRP Systems
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
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