Customer Detail Telephone Agent

5 months ago


Romford, United Kingdom IncomeMax Full time

Customer Detail Telephone Agent

WE'RE HIRING We're looking for a Customer Detail Telephone Agent to work for IncomeMax, based in our ROMFORD OFFICE.

**About IncomeMax**

IncomeMax is an award-winning social enterprise that makes people feel better about themselves and their finances. Since 2009, we have found over £24 million extra income for customers. With the support of our partners, we work directly with vulnerable individuals and low-income families to identify ways to increase income, reduce bills, and deal with debts.

What makes IncomeMax special is our human-to-human service, delivered by our amazing team of trained, expert advisers who hand-hold customers through the income maximisation journey - providing advice, completing forms, and making phone calls on their behalf.

They live our values every day, being kind, supportive, and human.

**The role**

We’re looking for a Customer Detail Telephone Agent who is a great communicator with a big heart

The role involves making telephone calls to customers, asking them questions and inputting their details and circumstances on to our personalised online database.

Telephone skills are really important - you'll need to be friendly, caring and patient.

Our best Customer Detail Telephone Agents are hard working, super efficient and have the most amazing attention to detail. They know how to get the information they need from customers quickly without rushing them, and can get through lots of cases productively. If this sounds like you - we want to hear from you

**What you’ll do here**:

- You’ll join an amazing team who care deeply about making a positive difference to customers’ lives
- Attend training to understand the processes, systems, and scripts to master your job.
- Speak to customers on a daily basis to earn their trust, understand their personal circumstances and financial situation.
- Manage cases - capturing customer details and inputting them on to our specialised online database.

**We’d love to hear from you if**:

- You feel passionately about helping customers overcome tough situations - this is at the heart of what we do.
- You are keen to gain knowledge and learn new skills.
- You are a strong communicator, both written and spoken.
- You are well organised and feel comfortable following and developing established procedures.
- You are empathetic and can build trust with customers by being sensitive, attentive, and in control.
- You feel confident using the internet/IT in the provision of advice and the preparation of customer cases.
- You take pride in managing your workload effectively to prioritise tasks, meet deadlines, and manage caseloads.

This is an office-based position.

Monday - Friday 9am - 5pm (35 hours per week) based in Romford

Start date - ASAP

Pay: £13.15 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: DTINDEED


  • Telesales Agent

    5 months ago


    Romford, United Kingdom Connect and Save Ltd Full time

    **About us** Connect and Save Ltd is a small but growing business in Romford. We are professional, agile and innovative. We are currently in a growth phase so its an exciting time to be joining us. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events - Lively atmosphere **Join our team in Romford...

  • Telesales Agent

    5 months ago


    Romford, United Kingdom Connect and Save Ltd Full time

    **About us** Connect and Save Ltd is a small but growing business in Romford. We are professional, agile and innovative. We are currently in a growth phase so its an exciting time to be joining us. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events - Lively atmosphere **Join our team in Romford...

  • Call Centre Agent

    5 months ago


    Romford, United Kingdom Connect and Save Ltd Full time

    **About us** Connect and Save Ltd is a small business in Romford. We are professional, agile and innovative. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events - Lively atmosphere **Join our team in Romford today!** You will be making outbound calls to members of the public who have requested to be...

  • Call Centre Agent

    5 months ago


    Romford, United Kingdom RPS Enterprises Ltd Full time

    **About Us** RPS Enterprises Ltd is a small but growing business. We are professional, agile and innovative. We are currently in a growth phase so it’s an exciting time to be joining us. **Join our team today**! You will be making outbound calls to members of the public who have requested to be contacted to get a new insurance policy or have opted in to...


  • Romford, United Kingdom Connect and Save Ltd Full time

    Do you have outbound calling experience? Are you confident speaking to customers on the phone? Are you resilient with a positive, can do attitude? Are you a quick learner? Do you want to earn uncapped commission? If the answer to these questions is YES then come and join our friendly, growing team at Connect and Save Ltd in Romford. - Modern office...

  • Estate Agent Lister

    1 month ago


    Romford, United Kingdom CV-Library Full time

    Estate Agent Lister * The search is now on for an experienced Lister who is very commission focused since we have what can only be described as an outstanding commission structure which is extremely rare in the Estate Agency industry! The commission starts at 10% and based on realistic banked sales targets being hit gives the option to go up to 20%...

  • Wedding Travel Agent

    2 weeks ago


    Romford, Greater London, United Kingdom The Wedding Travel Company Full time

    Wedding Travel Agent VacanciesThe Wedding Travel Company is seeking a skilled Wedding Travel Agent to join our team. As a Wedding Travel Agent, you will be responsible for providing exceptional customer service and travel planning expertise to our clients.Key Responsibilities:Plan and coordinate destination weddings and honeymoonsProvide travel...

  • Field Agent

    5 months ago


    Romford, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent / Commercial Accounts** **Romford and surrounding postcode areas** **Earnings: Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to visit commercial water accounts. Whether you are an experienced Field Agent or not we want to...


  • Romford, United Kingdom Romford Plastic Warehouse Full time

    Romford Plastic Warehouse Ltd is new depot which joins our Chelmsford and Benfleet sites. The Plastic Warehouse brand is more than just plastic. We supply all types of building materials to the trade and general public. A knowledge of building materials or experience working for a merchant would be advantageous. **Responsibilities**: - Prompt turnaround...


  • Romford, Greater London, United Kingdom The Wedding Travel Company Full time

    Destination Wedding Travel Agent VacancyThe Wedding Travel Company is seeking a skilled and passionate Destination Wedding Travel Agent to join our expanding team. As a key member of our team, you will be responsible for providing exceptional customer service and travel expertise to our clients.Key Responsibilities:Develop and maintain relationships with...


  • Romford, Greater London, United Kingdom The Wedding Travel Company Full time

    Destination Wedding Travel Agent VacanciesThe Wedding Travel Company is seeking a skilled Destination Wedding Travel Agent to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and travel expertise to our clients.Key Responsibilities:Develop and maintain relationships with clients to understand...

  • Sales Progressor

    5 months ago


    Romford, United Kingdom People by People Full time

    **Part Time Sales Progressor - Estate Agent in Romford/Hybrid** **Knowledge of the property selling process is essential** **Sales Progression or Estate Agency Experience would be a bonus** **£13+ per hour + commission - flexible working hours** **This role could suit a parent with children in school** **Skills**: - Excellent customer service - Strong...


  • Romford, United Kingdom Oakhouse Foods Full time

    **Telesales Agent** - Call Centre & Customer Service - Customer Service - Romford - Permanent / Full Time **Role Description** We are looking for a Customer Service Representative to join our Oakhouse team at our branch in Romford. As a customer service representative, you will be making and receiving customer calls to take food orders, promote our...


  • Romford, Greater London, United Kingdom The Wedding Travel Company Full time

    The Wedding Travel Company: Expanding Our TeamWe are seeking a motivated and passionate individual to join our team as a Wedding Consultant. As a leading destination wedding travel agent, we offer a unique opportunity to grow your career in the travel industry.What We Offer:28 days holidayExcellent rates of payOTE of £40,000 non cappedNo set up feesTraining...


  • Romford, United Kingdom CV-Library Full time

    Customer Service Manager** Full time office based -free parking Shifts set in advance Salary £32,000 - £40,000 DOE Plus bonus Have you got what it takes to run a busy department Are you: • Strong in coaching and people development • Have complete and thorough understanding of end to end customer service process • Familiar...


  • Romford, Greater London, United Kingdom Glyn Hopkin Group Full time

    Job Title - 0123445567567Location RomfordSalary From £20,500Job RoleResponsibilitiesAnswer queries about services and products, input information onto the company computer system, make telephone calls to customers to book services & MOTsSkillsPrevious experience in customer service, strong phone and verbal communication skills along with active listening,...


  • Romford, United Kingdom Gallagher Full time

    **Sales and Service Agent - Insurance** Romford** **£25,643 per year** **Summary of the role**: - These are full-time, permanent roles - We are based in Romford with easy access from bus links, we are located a 5-minute walk from the train station. No on-site car parking, adjacent car parking is £60 per month - 37.5 hours per week. Our hours are Monday...


  • Romford, United Kingdom Gallagher Full time

    **Sales and Service Agent - Insurance** **Summary of the role**: - These are full-time, permanent roles - We are based in Romford with easy access from bus links, we are located a 5-minute walk from the train station. No on-site car parking, adjacent car parking is £60 per month - 37.5 hours per week. Our hours are Monday to Friday, between 8:30am -...


  • Romford, Greater London, United Kingdom Adore Recruitment Ltd Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Care Unit, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage customer service enquiries in line with our customer service...


  • Romford, Greater London, United Kingdom cv-library.co - Jobboard Full time

    Customer Service ConsultantWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our Customer Care Unit, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage customer service enquiries in line with our...