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Sales Support Administrator Uk

4 months ago

Waterlooville, United Kingdom Ovarro Full time

Ovarro is a company with real purpose. Our RTUs and SCADA have underpinned critical infrastructure for over 40 years and our leak detection portfolio is helping to drive towards a global sustainable future. To enable this we need team members who fully live our OneTeam value which is at the heart of everything we do at Ovarro. As a Sale Support Administrator, you will effectively support the business by focusing on the administrative and process-related requirements of Data Renewals, Sales & Repairs and general administration support.

This is a genuine opportunity to add real value and impact to the community. Ideas are valued at Ovarro and we appreciate commercially progressive individuals who can drive ideas to fruition individually and as part of the wider team.

You will add impact at Ovarro by;
**Sales Administration Support**
- Data Renewals
- Sales and Repair Administration
- Reception duties including greeting visitors, organise and order refreshments, buffets, setting up meeting rooms
- General admin duties which may be allocated from time to time as and when required.

**Support Team Assistance**
- Provide live telephone support to customers experiencing problems with software products.
- Log internal and external support calls on Jira within SLA bound response times - assign the calls to the relevant support team.
- Creation of Customer Weekly & Monthly Service Reports.
- Handling of calls within SLA bound response times and providing a high level of care to the customer that exceeds expectations
- Past experience in an administration support position
- Good work ethic, commitment to role with a can-do-will-do approach
- Ability to work quickly and efficiently while maintaining accuracy and attention to detail
- Be resilient and empathetic
- Flexible and adaptable

Ovarro recognise the need for a diverse workforce and we are committed to equal opportunities in employment.

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Work Location: One location