Service Operations Specialist

3 weeks ago


Buckinghamshire, United Kingdom Jefferson Wells Full time

**Role**:Service Operations Specialist

**Duration**:12 months

**Rate**:£12.99 p/hour

**Location**:Buckinghamshire, Chalfont St. Giles, Pollards Wood, HP8 4SP

**Hybrid/Remote**:No - On-Site 5 Days Per Week (Mon-Fri) WFH Opportunities Available Once Contract Has Started.

**Job Description Summary**

Service Operations Specialist job opportunity based in Chalfont-St-Giles for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.
We are looking to identify individuals seeking a long-term permanent opportunity in a global organisation which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to driveoutcomes that make a difference.

**Roles and Responsibilities**

As a Service Operations Specialist, you will work in the Service Operations Department (Business Operations, Service Centre & Planning, Logistics) for Healthcare Systems and be responsible for:

- Working closely with customers (med tech staffDoctors, Radiographers, etc.) And field service engineers on equipment status issues, maintenance and planning and coordinate engineer service repairs/maintenance (take calls, books jobs/FSE, order parts,customer/service engineers' escalations, etc)
- Be responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problems
- Ensure first class execution of customer service contracts and non-contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc)

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

**Qualifications/Requirements**
- Experience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfaction
- Billing and contracts administration/engineer service scheduling and coordinating/logistics experience is preferred
- Coordination and administration experience in an office type/call centre environment preferred
- Strong IT skills. Excel/working with data is an advantage

**Desired Characteristics**
- Strong problem-solving skills with the ability to think outside the box to deliver solutions to customers
- Confidence and self-assurance with the willingness to listen, learn and develop further
- Excellent prioritising skills with the ability to organise and multi-task to meet customer demands
- Strong stakeholder management and relationship building skills



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