Health Records Assistant

2 weeks ago

Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS

We are currently recruiting a motivated, enthusiastic individual who possesses excellent interpersonal and communication skills with an ability to work effectively within a team. You must have knowledge of general office systems and protocols in a customer related environment.

You will be working as part of the Filtering and Destruction team within the Health Records Team, Health Care Operations department, based at the Royal Albert Edward Infirmary, however, you may also be required to work at any of our other sites, including Leigh, Wrightington or Martland Point, Wigan.

The service operates between 7am and 8pm Monday to Friday and 9am - 9.30pm Saturday and Sunday. You would be expected to be able to work flexible covering these hours.

The main function of the Filtering and Destruction Health Records Assistant is the retrieving of patient records from storage areas across the 3 main sites eligible for destruction.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. and compliance with all appropriate policies and procedures.

Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

Appropriate systems training will be provided but basic IT skills linked with good keyboard skills would be a distinct advantage.

It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

The main duties of this role are
- General housekeeping, liaising with Trust colleagues, exchanging information within guidelines and also responding and reacting accordingly where any ad hoc duties arise is the main job role. It is also crucial to take operational responsibility for facilitating an all round quality Health Records service for the Trust and to support the provision of Health Records for the A&E department.
- The provision of Health Records in line with Trust and National policies and guidance
- To file, retrieve and maintain Health Records and or X-rays in accordance with local Trust policies / National policies and standards.
- Required to plan, organise and prioritise own daily workload by using organisational awareness and understanding of how Health Records are used and travel around the Trust sites.
- Co-ordinate and respond to requests from varying sources using own judgement and initiative.
- To adhere to good housekeeping guidance whilst making effective use of available storage and where necessary implementing solutions to improve efficiency.
- Deal with electronic, telephone and written queries prioritising each individual request.
- To be involved in repetitive physical activity involving the movement and distribution of Health Records throughout the Trust
- To rotate between the departmental sites transferring general skills in line with service demands within each Health Records Library
- To be able to plan and prioritise in line with service demands whilst assisting colleagues to meet departmental requirements associated with Governance, Quality Standards and other targets relating to service provision.
- Actively promote and support good practice within the Health Records Libraries
- Maintain daily contact with varying disciplines of staff both external and internal to the Trust who may need to access the Health Records Services.
- Use various methods of communication, written, fax, telephone, scanning to facilitate service provision.
- Process routine / non routine requests confidently and confidentially, requiring the postholder to use their own judgement and initiative where needed.
- Report any process or system failures through to the line manager
- Ensure the accurate recording of patient information & related data onto the HIS

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