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Customer Service Advisor
4 months ago
The Vacancy
Do you know what excellent customer service looks like?
Do you have a passion for helping people, acute listening skills, empathy by the bucket load and a problem-solving brain able to create resolutions in a fast-paced environment?
Come and work for Paradigm Housing Group in our Contact Centre where, as part of the team you will be helping us achieve our vision of “delivering homes that our customers can rely on and that helps them live well”.
Paradigm Housing Group, a Best Companies place to work, has several Customer Service Advisor roles available. The role is full-time working 37 hrs per week, Monday to Friday between 8.00am and 5.30pm
About us
We are a values’ driven, ambitious organisation. We’re Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are clearly focussed on the delivery of our five-year corporateplan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.
We offer a very generous package including the following:
- Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
- Annual Bonus potential
- Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
- Health Cash Plan - worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It’s free to add up to 4 dependent children aged up to 24yrs (if in f/t education)and
each
child is entitled to 50% worth of your allowance for each category
- Remote / hybrid working
- Up to 3 paid Volunteer days a year
- Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
- Rewards platform
- Opportunities for career advancement
- Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)
