Resettlement Support Worker

6 months ago

Eastleigh, United Kingdom Two Saints Full time

**Permanent**

**Full Time (Monday - Friday 9am-5pm)**

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence?

Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

We have an opportunity for a Resettlement Support Worker to join our team supporting refugees to settle into the UK.

You will help them to settle into their accommodation, access local services and reduce isolation. You will love helping others, have a listening ear and have the ability to adapt how you speak to suit your audience. You will be creative, find solutions to problems, and support refugees to feel safe in their new environment.

**Some of your duties will include**:

- Implementing refugee needs assessments and risk management plans
- Supporting refugees with advice on housing and related matters
- Liaising with housing and other agencies on behalf of refugees
- Assisting with welfare benefit issues, helping source household goods via various schemes and utilising any funding available
- Supporting refugees liaising with gas & electricity suppliers and other suppliers as necessary
- Being a key contact for refugees when they are experiencing difficulty
- Working with interpreters, colleges, training agencies, employers, Job Centre plus to help the client have access to training, education, voluntary work, work experience
- Organising and encouraging refugee participation in the community

**What you will bring**:
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with refugees. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

You will need to hold a full driving licence with access to a car as the role is based out in the community.

**You will have**:

- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self -motivate
- Passion for working in a client/customer facing role
- Knowledge of the benefits system and tenancy legislation
- Have an interest and genuine concern for refugees, homelessness and related issues

**Staff benefits, support and development**

Our benefits include:

- Pension with life cover
- Generous holiday allowance
- Extra mile awards for outstanding work
- Work offers including discounted shopping vouchers, days out and holidays
- Cycle to work scheme
- Confidential employee assistance programme including access to counselling
- Employee voice - our Staff Council
- Recruitment referral scheme

**We support and develop our staff by providing**:

- A comprehensive induction and training programme
- Management training
- Trauma-informed care training
- Specialist training, coaching and development opportunities linked to personal development plans
- Access to accredited qualifications
- Mental Health First Aid training and provision
- Access to counselling psychologists via our Psychology Service

If you want to make a real difference to our client’s lives, and work as part of a friendly, supportive team, we would love to hear from you

INDLOW

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

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