Administrator

15 hours ago


Oldbury, United Kingdom CSCM Full time

Do you love to be part of a fun, fast paced, supportive and friendly environment?

Are you organised, confident, have great attention to detail, love coordinating and enjoy administrative duties?

Then we could be your new place..

**Job Overview**

Based in our offices in Oldbury you will be coming in as our Administrator supporting our busy IT Service Desk Team. In this newly created role, you will be handling inbound enquiries and handle communication between customers, third parties and internal technical staff.

As the service desk teams Administrator, you’ll be responsible for ensuring support requests are of sufficient quality to act on, as well as prioritising and assigning them to the Technical Team.

Here your duties will include but not be limited to:

- Overseeing the allocation of incoming support requests and work orders
- Manage Service Desk requests to ensure Service Level Agreements are met
- Where necessary chase up the Technical Engineers to ensure that the tickets are handled in a timely manner
- Refer sales queries and opportunities to the sales team
- Book technical site visits and keep company diary up to date

**Why join us as an Administrator?**
- ..You will be in a newly created role and will have the opportunity to shape the role and put your stamp on it.
- All training will be given, so not only will you contribute to the way we work, but you will learn new skills, processes and gain invaluable experiences.
- You will be joining our team of amazing people, who work together to create a supportive, friendly and happy place. We can be chatty and we do work hard.
- As a growing business, you will have great career progression opportunities as the IT Team grows and expands.
- ..Well-being is important to us, so here you also have access to a recreational room.

All necessary training will be given and we’d love to hear from you if you are someone who is a self-motivated team player and:

- Enjoys working in a fast-paced environment
- Is organised and enjoys coordinating workload
- Has great attention to detail
- Has good communication skills and is able to communicate at all levels within a friendly and professional capacity.

**About Us**

We are CSCM, based in Oldbury we have been operating since 1995. We provide outsource IT Solutions to businesses based National and Internationally. We work within Football, Sports, Engineering, Manufacturing to name a few. We help our clients operate smarter, smoother and safer in a connected world, hand-picking the best innovations to create bespoke systems that transform the way they work.

As a place for you to be part of, you’ll find us inclusive, friendly, relaxed bunch who have a family feel to us. We want staff to be happy, to enjoy and really take pleasure in their work. We believe everyone has a voice and believe in supporting individuals to be the best they can.

As an organization, we support our local community and regular take part in activities for charity’s, schools and colleges.


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