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Premier Technical Support Specialist

3 months ago

Renfrew, United Kingdom Lenovo Full time

General Information

Req #

WD00061419

**Country/Region**:
United Kingdom

**State**:
Renfrewshire

**City**:
Renfrew

**Date**:
Tuesday, February 27, 2024

**Working time**:
Full-time

**Additional Locations**:

- United Kingdom - Renfrewshire - Renfrew
- United Kingdom - Renfrewshire - Renfrew

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

Description and Requirements

In this role, you will be based in our Basingstoke office with our Premier Technical Support team and directly reporting to Technical Support Manager.
3 days in office is required.

**What You will do**:
Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware/software faults and provides a solution
Working with the Technical Account Management team to monitor and tracks issues to ensure a speedy resolution.
Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Monitors own ‘open case’ workload and drive to closure.

**What we expect from You**:

- Working Knowledge on Windows Operating Systems and MS Products
- Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
- A positive can-do attitude with exceptional time management skills, adjusting workloads to rapidly changing priorities
- Pro-active attitude and willingness to learn
- Effective communication skills able to demonstrate active listening at all levels - written and verbal
- Ability to multitask, prioritize own workloads and keep within set out SLA’s
- Effective communication skills at all levels - written and verbal
- Business Fluent English

**What Lenovo can offer You**:
Holiday purchase
Private medical
Income protection
Attractive pension scheme
Positive work life balance
Learning and development
Life insurance
Lenovo and Motorola products discounts
Lifestyle discounts
Cycle to work
MyGymDiscounts
Mortgage advice and support
Referral bonus

About Lenovo Premier Support Services
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

**Additional Locations**:

- United Kingdom - Renfrewshire - Renfrew
- United Kingdom - Renfrewshire - Renfrew
- United Kingdom
- United Kingdom - Renfrewshire
- United Kingdom - Renfrewshire - Renfrew ,
- United Kingdom - Renfrewshire - Renfrew