Performance Supervisor
6 months ago
**Performance Supervisor**
Contract: Permanent
Hours: 35hrs per week
Pay Rate: £12.50 per hour
Location: Windsor, Windsor, Berkshire, England, SL4 1NJBMW, Paddock Lane, Thorne, Doncaster, DN8 4JF
**Job Overview**
The Performance Supervisor will be a team player with the ability to deliver standards through a high performing team. Ultimate responsibility to drive continuous improvement through analysis of the contract performance and processes, enabling them to maintain excellent service standards for the delivery of routine planned and reactive work to meet contract SLA's / KPI's
**Main Duties**
- To drive standards through the team by providing direction, support, and guidance with a focus on a consistent high quality output
- Complete, review and analyse audit findings to develop trends and root cause analysis.
- Through analysis, provide early warning to the contract teams on any issues which may result in failures
- Review operational performance of the day-to-day activities and lead the cleaning team to drive performance.
- Provide QHSE and technical training as and when required for all cleaning staff to ensure work is carried out safely, efficiently and to agreed standard.
- To ensure that the contract is fully compliant with all statutory legislation and Mitie QHSE policies and procedures.
- Ensure cleaning team understand and work to task schedules and record using the necessary systems.
- Ensure the effective use of equipment and materials.
- Monitor the use of materials and order stocks as necessary.
- Ensure that vehicles, machinery, equipment are kept in a clean and tidy state.
- Deal with any issues efficiently and in a professional manner, referring to line manager where appropriate.
**Key Competencies**
- Good knowledge and practical experience of applicable Health, Safety and Environmental legislation
- Proficient in using Microsoft Products including Excel and Word PowerPoint
- Consistent approach to performance measurement and continuous improvement.
- Excellent ability to communicate verbally and in writing.
- Good all round communication skills with cleaning teams and clients.
- Work in a client-facing environment.
- Diplomatic and personable.
- Flexible approach to work patterns.
- Able to work under pressure and to tight deadlines.
Follow Group and company policies and procedures at all time
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