Local Business Consultant Toyota
6 months ago
**Opportunity at RRG Toyota Huddersfield - Local Business Consultant**
We are seeking a full-time Handover Specialist to join our team. This is a great Opportunity to join RRG Group and RRG Toyota Huddersfield.
**Summary of Purpose**
Identifies and develops Fleet and Business prospects, working with individual Business’s and Customers to understand their needs, to guide them towards the most appropriate products and agree the sale.
Main responsibilities and duties include providing support to Sales Manager with following duties: Managing the Display and professional standards at the Centre. Helps train and develop the Retail teams in local centres to enable a better experience for the fleet customer. Reviewing Mystery shops, and ensuring compliance. Promotes Fleet referrals within showrooms and assists with queries from Retail teams with smaller opportunities i.e. Kinto. Adhering to and meeting all manufacturer operating standards.
Builds rapport and qualifies the customer’s requirements. Promotes the benefits of RRG Group and our commitment to Customer Excellence. Talks and listens to customers to build rapport and understand their requirements - both their stated and unconscious needs. Qualifies own understanding of the customer's needs - through discussion and gauging the customer’s reaction to alternative options - to build the closest possible match between the product and customer. Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product (e.g. test drive). Uses a good understanding of the customer’s needs to guide him/her towards the best choice for them. Liaises with Fleet Administration to ensure product availability fits with customer's expectations, places the order, updates customer records and schedules any complementary Services/additional work to be completed on the vehicle. Works with Fleet Administration to confirm delivery date, notify the customer of any changes to the original schedule and arrange the handover.
**Builds the relationship with the customer during and following handover** including meeting the customer to personally hand over the vehicle where possible to help process and build the relationship further. Ensures that each delivery is followed up with a personal call to check the customer is happy. Maintains contact with customers to build relationships and future business though supplied channels maximising renewal opportunities.
**Develops relationships to win new business**. Plans and organises own daily selling activity - for example by telephoning fleet prospects (previous/existing customers or general enquiries) to obtain new business. Uses Fleet Portal to create regular review appointments. Completes activity sheet daily to discuss opportunities and workload with team and Line Manager. Prospects the local area to maximise the Fleet volume and Customer database. Actively approaches new Business to develop relationships, leading to possible sales. Continues to deliver relationships with current customers and continues to build rapport. Helps maintain these relationships, continuing to keep those customers proactive supporters of RRG Group.
**Works as a full member of the Fleet and Centre team** by working with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff) Adhere to Company procedures and compliance for legislation purposes i.e. FCA etc
**Key Success Criteria** include Fleet Sales volumes and margins, Accessory, Parts and Service Plan sales, Customer satisfaction (Fleet CEM and Mystery Shopper) Customer retention (e.g. new sales to existing customers, Kinto renewals), Teamworking across the Centre, Adhere to Company procedures and compliance for legislation purposes i.e. FCA etc.
This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.
At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch
**RRG Group**
**About RRG Group**
From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.
Over the last 57 years the RRG Group has seen many developments, acquisitions, s
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