Call Handler

Tonyfelin Medical Centre is looking to recruit a Care Navigator/Medical Receptionist to complement their existing team. Previous GP Surgery experience is welcome, but not essential as full training is provided. A flexible approach to working hours is a must.
- have excellent communication skills
- call handling experience
- public facing customer service experience
- organisational skills
- computer literacy
- work under pressure
- resilience

**Job Role**:

- Call Handling, including Book appointments and refer to all practice protocols for Triage & Care Navigation, patient queries.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments, via telephone calls.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Enter requests for home visits onto the computer system, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Scanning and Filing Incoming mail within the electronic filing system.
- Maintain supplies of stationary in reception and GP rooms
- Proficiency in using all Microsoft packages is essential.
- Use AccuRx and any other software introduced to the practice as per protocol.
- Franking and sorting Outgoing Mail
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
- Promote Online Services including My Health Online
- Ensure that all patients requiring NHS Services are registered onto our Computer System
- Cover for other members of staff when required.
- Responsibility for opening and closing procedures, operating of telephone system and alarm system and follow instructions for any emergency system failure.
- Use of computerised medical system: making/changing appointments, checking results and knowledge of prescribing process.
- Liaison with other professional colleagues, for example, District Nurses, Health Visitors, Ambulance Service, Hospitals, Midwives. To pass and receive accurate information regarding patients.
- Message handling: ensure that accurate messages are taken and passed to appropriate person for action either manually or by using electronic messaging.
- Adhere to Health and Safety procedures as set out by the Practice.
- Undertake any other reasonable miscellaneous duties as requested by the Practice Manager or Doctors.

**If you are interested, please submit your CV.**

**Job Types**: Full-time, Permanent

**Salary**: From £10.50 per hour

**Benefits**:

- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- What transferable skills do you have, relevant to this vacancy

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 15/02/2024
Reference ID: DT