Service Desk

Prioritising and scheduling work for a team of engineers, managing client callouts on a Rota basis and processing engineer holiday forms to ensure optimum engineer availability.
- Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
- Raising purchase orders for materials and subcontractor works, providing quotations following on from engineering visits and processing supplier/subcontractor invoices on our internal systems
- Running and processing reports, providing reports, analysing data and reporting findings and solutions to challenges to the Management Team
- Updating and producing the Monthly report to present on a monthly basis to the senior management team
- To investigate and resolve customer problems in a timely manner

**This opportunity would suit individuals that**:

- Have previous experience of working in a busy, fast paced and high pressure environment with experience working as a Service Desk / Helpdesk Administrator/Co-Ordinator
- Have appropriate level of data protection, security awareness and confidentiality awareness
- Be highly organised, methodical, have attention to detail and be efficient, with excellent IT skills, particularly around using Microsoft Office - Word, Excel and Outlook
- Have a high level of written communication skills and numeracy
- Have an excellent telephone manner with the ability to pick up new systems easily, adapt to the environment and work well as part of a team and individually
- Have the ability to be able to use own initiative, whilst being results and Customer service focused
- Be flexible and open to change
- Consistently display positive, professional and approachable behaviours - displaying the company behaviours

**Benefits of working with JD Services**:

- Competitive salary of between £23,000 - £27,000, depending on experience and qualifications
- Working hours of 8am until 5pm, Monday to Friday
- Overtime available
- 25 days holiday plus bank holidays
- Defined Contribution Pension Scheme
- Death in Service cover available
- Healthcare scheme available after qualifying period
- Sociable company with regular events throughout the year
- Welcoming environment and friendly team
- Opportunity for travel to on-site meetings or to additional JDS locations
- Progression and training available and encouraged

JD Services HVAC Ltd is an equal opportunities employer, celebrating diversity, inclusivity and creating a respectful environment for all our employees.

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Crayford, DA1 4BF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Helpdesk HVAC: 1 year (required)

Work Location: One location