Airport Concierge Agent

3 weeks ago

Hounslow, United Kingdom Talentspa Full time

Our client is looking for an Airport Concierge Agent (LHR) to join their busy team in Heathrow airport.

**Airport Concierge Agent Responsibilities**:
To carry out all meet & assist services under the brand of Airport Concierge.You will be required to assist unaccompanied minors, VIP’s and a variety of passengers at London Heathrow Airport.
- To ensure all Airport Concierge services are carried out with maximum efficiency and in line with companyprotocols & Client service level agreements;
- To demonstrate discretion and professionalism when assisting high profile Clients and representing the Airport Concierge brand;
- To develop and build strong networks and maintain effective working relationships with airline & airport stakeholders. This includes exercising a high degree of negotiation skills in order to maximise stakeholder cooperation in order to accede to theircustomer requirements.
- To work within the parameters of the working standards SLA for Airport Agents and to consistently deliver excellent customer service at all times;
- To deal with disruption and irregularities with confidence and composure;
- To assist the customer services team with any investigatory queries relating to service complaints;
- To ensure you have in-depth knowledge of the airport environment and product knowledge;
- To ensure company & client information remains strictly confidential;
- To liaise closely with Co-Ordinators/Team Leaders and co-workers to ensure team effectiveness and a positive working environment;
- To ensure company presentation standards are adhered to at all times;
- To trouble-shoot and assist in resolving issues which may occur during services;
- To ensure all flight reports are completed and submitted accurately & efficiently;
- To escalate any foreseeable service issues to your Co-Ordinator/Team Leader at the earliest opportunity.
- To show professional courtesy and respect to all fellow co-workers at all times
- Above duties performed while remaining compliant with the company’s policies and guidelines

**Airport Concierge Agent Requirements**:

- A minimum of 2 years customer service experience, preferably in travel, or in an appropriatecustomer service environment.
- Excellent written and verbal communication skills;
- Ability to effectively follow policies & procedures;
- Effective time-management, organisation,planning and self-management
- Self-motivated,attention-to-detail, problem-solving/initiative, eager to learn and develop;
- Must be extremely reliable, punctual and flexible, able to cover shifts;

**About the company**:
The company is the ultimate pioneers of an innovative and exclusive concierge concept. Their commitment to engaging with the latest technologies, combined with over 30 years experience, ensure their clients receive a world class service. They are availableglobally in over 600 airports and across some of the UK and Europe’s busiest rail stations.

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