Family Course Coordinator

2 weeks ago

London, United Kingdom St Giles International Full time

**St Giles Family Courses**

**Job Description
**Family Course Coordinator - London**
**(Non-Residential)**

St Giles has over 68 years’ experience in providing high quality English courses. From the

moment our young learners arrive, St Giles staff work hard to ensure that they are active,

learning effectively and having the educational experience of a lifetime.

St Giles Family Courses are highly regarded and attract students aged from 5 to 15 from

more than 25 different countries. All staff are considered ambassadors of the company

and share the organisation’s ethos, actively contributing towards achieving its objectives.

Our goal is to give students and their parents an educational, culturally-enriching,

enjoyable and memorable summer experience in a safe and supervised setting. We only

employ people who are willing to accept this responsibility and have the necessary wide
- ranging skills, experience and commitment to help us achieve our goal of being the very

best junior and family course provider.

Management for us is about dealing with people as customers and this will involve a variety

of people such as students, parents, host institutions agents, staff and drivers. You must

be confident, organised and able to make the right decisions under pressure. It will be

necessary to always put the welfare of students first. The working day is challenging but

also filled with teamwork and a real sense of achievement in delivering an exceptional

programme, ensuring that our students have a positive experience from the moment they

arrive.

**Main Purpose of the Job**

Take responsibility for the overall success of the course. Ensure that lessons and the

leisure programme are delivered in accordance with St Giles’ criteria to the maximum

benefit of students. The Family Course Coordinator is the face of the centre and ultimately

the face of St Giles Family London and must be able to inspire both staff and students,

leading by example with a clear and effective management style.

**Reports to**:Director of St Giles Juniors and additionally to other senior management

within the organisation, as and when required.

**Duties**

**Set up and Close down**:

- Attend the pre-course training
- Ensure all team members are adequately briefed and work timetables are allocated.
- Set up and pack away all resources and monitor usage, reporting any missing or

damaged materials.
- Conduct pre-course and post-course damage itinerary with the representative from

the host institution.
- Ensure that the host institution is set up and prepared for the students’ arrival.

**Centre**:

- Oversee and direct the academic and social programme.
- Liaise with the host representative to ensure a smooth relationship.
- Ensure that all St Giles Juniors’ rules, procedures and directives are understood

and followed in full, both by yourself and your staff.
- Supervise centre finances and ensure the profitability of the course, by ensuring

that all money, credit cards and documents are stored safely and securely.

**St Giles Family Courses**

**Job Description
- Maintain accurate accounts and ensure the financial success of the family course,

controlling expenditure to within agreed budgets, monitoring class ratios, leisure

costs, managing petty cash, and reconciling expenditure at the end of the

week/course.

**Staff**:

- Lead a dedicated teaching and programme support team who will work to St Giles

standards.
- Conduct staff meetings; carry out necessary training and appraisals reporting any

related issues to the Operations Manager/Director of Juniors.
- Monitor staff working hours, produce staff schedules.
- Ensure adequate levels of staffing throughout the course; supervising the leisure

programme, teaching and pastoral duties as required.
- Making staff available for other centres or duties as directed by the Director.

**Students**:

- Welcome students and parents on the first day, introducing the team and explaining

the academic and leisure programme.
- Ensure students are in the correct class and level.
- Ensure that staff and students have a clear understanding of staff roles, school

rules in the form of the St Giles Juniors Discipline Policy and areas that are out of
bounds.
- Ensure that both students and staff understand the daily routine and make sure

this runs like clockwork. Be present at integral parts of the day: greeting the

parents, lunch, city tours while out on an excursion.
- Continuously check every single student and parent is satisfied with their course;
tailor the programme (while staying within budget) when necessary to ensure

maximum customer satisfaction.

**Day-to-day**:

- Manage the course daily
- monitoring the performance of the St Giles team as well

as the satisfaction levels of the students (through End of Week One Questionnaires,

End-of Course Questionnaires and by talking to students and parents regularly).
- Appropriately handle welfare and disciplinary issues

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