Student Support Administrative Assistant

5 months ago

Prudhoe, United Kingdom National Learning Group Full time

**Introduction**:
The National Learning Group, recognised as the UK's premier providers of one-to-one online tutoring, is embarking on a significant expansion phase. Our unwavering commitment to elevating student achievements necessitates the recruitment of a highly skilled Student Support Administrator. This pivotal role is integral to our mission, ensuring the smooth operation of our educational services and enhancing the learning experience of our students.

**Role Description**:
The Student Support Administrator will play a critical role in our organisation, responsible for handling student inquiries, facilitating a supportive learning environment, and performing a variety of administrative tasks, including crucial student allocation duties.

**Principal Responsibilities**:

- Act as the initial point of contact for student inquiries, providing outstanding support and assistance.
- Manage the allocation of students to tutors, ensuring efficient and effective matching and scheduling to foster academic success.
- Deliver comprehensive administrative support to students, significantly enriching their educational journey.
- Execute detailed administrative tasks, such as data management and record-keeping, and offer assistance across various departments as required.
- Respond to student and tutor inquiries with promptness and efficacy, maintaining a supportive and engaging communication channel.

**Requirements**:

- Exceptional attention to detail and superior organisational skills.
- Excellent communication abilities, including both written and verbal proficiency, to ensure clear and effective dialogue.
- Proficiency in the Microsoft Office Suite, critical for administrative responsibilities.
- The ability to thrive in a fast-paced, dynamic environment, effectively managing multiple tasks with high efficiency.
- Previous experience in administrative roles is preferred but not essential.

**What We Offer**:
Joining The National Learning Group means becoming part of a supportive, growth-oriented team environment. We are dedicated to not just the professional development of our staff but also to fostering a workplace that resonates with familial warmth. Your role will be central to our ongoing success and organisational development.

**Application Process**:
**Salary**: £22,308.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- No weekends

Work Location: In person

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