Customer Experience Design Lead
1 month ago
Our client, a leading name within Financial Services, is currently looking for an experienced CX Designer or Customer Experience Lead to join them in their Edinburgh-based offices.
This role is designed to hone every part of the customer journey, working on end-to-end projects to ensure that the experience is always customer-centric and accessible to all.
You will be leading a team and part of this role is to act as someone who can motivate others, build key relationships and inspire creativity in others.
Duties will include:
- Leading on the strategy of design across services with a focus on customer experience.
- Working together with research teams to understand what needs to be improved.
- Working collaboratively with Designers and stakeholders of all levels to plan future design strategies.
- Acting as a mentor for less experienced Customer Experience Designers and driving team value.
If you are an empathetic and customer-focused Designer, please get in touch.
Please note, this is a PAYE contract via an Umbrella.
**Job Title**:
- Customer Experience Design Lead (CX Lead) - Finance - Edinburgh
**Contract Type**:
- Contract
**Location**:
- Scotland
**Industry**:
- IT & Digital**Salary**:
- £500.00 - £600.00 per day
**REF**:
- CX/EJ/2211_1669108379
**Contact Name**:
- Emily Johnstone
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