Customer Experience Design Lead

1 month ago


Scotland, United Kingdom Vertus Partners Full time

Our client, a leading name within Financial Services, is currently looking for an experienced CX Designer or Customer Experience Lead to join them in their Edinburgh-based offices.

This role is designed to hone every part of the customer journey, working on end-to-end projects to ensure that the experience is always customer-centric and accessible to all.

You will be leading a team and part of this role is to act as someone who can motivate others, build key relationships and inspire creativity in others.

Duties will include:

- Leading on the strategy of design across services with a focus on customer experience.
- Working together with research teams to understand what needs to be improved.
- Working collaboratively with Designers and stakeholders of all levels to plan future design strategies.
- Acting as a mentor for less experienced Customer Experience Designers and driving team value.

If you are an empathetic and customer-focused Designer, please get in touch.

Please note, this is a PAYE contract via an Umbrella.

**Job Title**:

- Customer Experience Design Lead (CX Lead) - Finance - Edinburgh

**Contract Type**:

- Contract

**Location**:

- Scotland

**Industry**:

- IT & Digital**Salary**:

- £500.00 - £600.00 per day

**REF**:

- CX/EJ/2211_1669108379

**Contact Name**:

- Emily Johnstone


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