Housekeeping Welcome Host
5 months ago
Housekeeping Welcome Host
- Pay Rate £11.50 per hour
- Working either 8am-12pm or 12pm - 4pm
- Reporting to the Building Manager, working as an integral part of the One Centenary Way and the wider Paradise team to deliver a first-class customer experience to all tenants and visitors to the Welcome Space and Lounge
- Own and take accountability for the cleanliness of the Welcome Space and The Lounge ensuring the Welcome Space is always clean and presentable
- Be an ambassador for Paradise Birmingham in any and all interactions with other staff or members of the public
- Regularly clean crockery and kitchen utensils, load and unload the dishwasher
- Daily clean of kitchen areas and keeping refrigeration, freezers and stores clean
- Supporting the welcome space team in delivering a business class environment ensuring the main welcome space and the lounge are maintained to an excellent standard at all times
- Replenishing Welcome Space and the Lounge stocks where necessary following instruction from the Welcome Space Supervisor
- Work effectively within COSHH regulations
- Report any issues to the on-site Building management team and follow up where necessary.
- Establish excellent tenant relationships
- Supporting the welcome space team at busy times in welcoming tenants and visitors into the building
- Participate in regular team meetings, reporting on performance for the housekeeping team contributing to continuous improvements.
- Ensure all aspects of front-of-house We Clean admin policies and procedures are adhered to
- To be familiar with the building and its’ tenants
- Ensure the safety of all contractors, tenants and visitors to ensure the highest levels of compliance in respect of Health and Safety and Statutory Legislation
- Competent to support planned and unplanned evacuations, always remaining calm and professional
- Commitment to Excellence - uses initiative, adapts positively to change and is proactive in finding solutions to issues. Always focuses on delivering quality work and driven
**Key skills and personal attributes**
- Highly presentable and professional
- Ability to work independently and use initiative, while being part of a team
- Exceptional customer service skills
- Experience in a similar role - training will be provided
- Flexible attitude
- Health & Safety Awareness
- COSHH Awareness
- Totally customer service driven - willingness to understand and meet the needs of both internal and external clients in order to build and maintain positive relationships
- Excellent communication skills both oral and written
- Good attention to detail
- Act as an Ambassador for the Paradise brand.
**About Paradise and One Centenary Way**
Paradise Birmingham is one of the most high-profile city centre commercial developments in the UK, bringing new jobs, skills, homes, public realm and pedestrian links to the city. With up to ten new buildings, including a hotel and the 49 storey Octagon residential tower, it is a true mixed-use destination for visitors as well as workers and residents.
One Centenary Way is the latest and largest element so far of the groundbreaking £1.2 billion Paradise estate. By attracting Blue Chip occupiers this 280,000 sq. ft commercial building is the jewel in the crown of the estate and sets a high benchmark for future office-centred buildings in Birmingham city centre.
It also marks the first part of Phase Two of the development which will also include a new hotel and a further commercial building, Three Chamberlain Square. So, the building is a crucial asset for Paradise, the city and the region. Its occupiers will have high expectations and we must meet those by allowing occupiers to wholeheartedly buy into the ethos and positioning of the estate as the premier commercial location in the UK outside of London. The role needs to reflect the can-do, professional but also hands on elements of this building which is itself a uniquely designed and engineering-led solution to its geographical position.
As we move into a new era of ‘work life’ balance, experience is everything and the working environment is evolving with more and more experiential elements which Paradise can offer as a ‘total destination’ with cutting edge leisure offerings, public realm, and all year-round events, as well as the very highest standard of environmentally led sustainable commercial space.
With hybrid working now more in scope than ever, the concept of the workplace becoming an ‘experience destination’ gives us the unique opportunity to evolve our established service solution and drive an enhanced offer that generates engagement in new and exciting ways, creating advocacy throughout the building, and always going the extra mile in every single interaction.
**Job Types**: Part-time, Permanent
**Salary**: £11.50 per hour
**Benefits**:
- Company events
- Company pension
- Gym membership
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before s
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