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Client Service Advisor

4 months ago

Tooting, United Kingdom Poppy's Funerals Ltd Full time

**About us**

Poppy's is a London based ethical funeral directors on a mission to give people the funeral they need, want and can feel proud of. We believe that great care for both the living and the dead can transform our clients' experience. We prioritise choice, flexiblity and open access to information at every stage, supporting clients to make the decisions that are best for them.

We are a small supportive team, with a passion for doing business with an ethical and socially conscious mindset. We are in the process of being accredited as a B Corp business.

We are looking for a skilled Client Support Advisor to act as the first point of contact for every client through their funeral journey with us. The successful applicant will work initially from our Tooting HQ, but will eventually be part of our team setting up a new location in south London, supporting our expansion to provide great funeral care to even more people. The Client Support Advisor will play a critical, reassuring role in supporting our clients with excellent care and attention to detail.

You’ll spend your time with us:

- Organising initial funeral arrangements and relevant paperwork, keeping clients informed of updates and progress
- Leading meetings, paperwork and being responsible for the people in our care for Simple and Direct Cremations
- Working closely with our Funeral Directors to help arrange and finalise funeral preparations
- Leading client meetings to arrange funerals when time allows
- Promoting and embodying our values to the public and within the sector through outreach work such as giving talks to external organisations
- Looking after our office diary in relation to funerals, client visits and meetings
- Sharing on-call responsibilities with the rest of the team. This sits out of normal office hours but is shared by everyone

We are looking for someone who has/is great at:

- delivering excellent, personal client service and exceeding expectations
- building personal relationships with clients and within the sector
- listening and empathising, having a confident and mature approach
- supporting colleagues and working as a team
- communicating clearly and confidently
- prioritising work, managing your time and multitasking
- being organised, with great attention to detail
- learning quickly - this is a fast-paced environment
- staying positive, grounded, calm and unflappable under pressure

**Location**: Initially based at our Tooting HQ; eventually working from a new location in south London (within 5 miles of Tooting HQ), with frequent days at our Tooting HQ.

**Team**: you’ll work pretty autonomously in a busy, thriving team.

**Training**: You will receive all training on site with support from experienced colleagues.

**Reporting**: you’ll report to the Client and Operations Lead.

**Holidays**: 32 days pro rata (including BHs).

**Job Types**: Full-time, Permanent

**Salary**: £30,725.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee stock purchase plan
- Enhanced paternity leave
- Flexitime
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
- Wellness programme

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Tooting, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: PL022023

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