Programme Eligibility Specialist
3 weeks ago
**General information**:
**Reference **:004559
**Close Date**:
20/03/2023
**Vacancy details**:
Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship
**Job Profile**:
Student Support - Customer Service
**Title**:
Programme Eligibility Specialist
**Contract Type**:
Permanent
**Job Purpose**:
**Hey Listen Why don’t you come and work for a company that hears your voice and gives you the opportunity to develop your career and flourish?**
You will benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. We will also give you 28 days annual leave (plus bank holidays) as well, as, additional great benefits such as, Private healthcare, store discounts, a pension plan and loads more. You will play a crucial role by acting as the first point of contact for learners who want to develop and with the business partners that strive for growth.
**What you will be doing**
You will be making outbound calls to warm leads as well as, receiving inbound calls with the goal of increasing business and customer satisfaction.
You will be responding to customers who express and interest in BPP via Live Chat, answering questions effectively and efficiently in line with guidelines.
You will interface with other departments within the organization, navigate company's customer information systems and displays a fundamental knowledge of company, services and products to research and respond to customer inquiries.
**Key Responsibilities**:
Please see the job description attached.
**Department**:
Contact Centre
**Vacancy location**:
**Location**:
UK, North West, Manchester St James's
- Previous outbound experience or demonstrable skills
- Experience of working and thrive in a targeted environment
- Prominent levels of self-motivation
- A positive and helpful attitude with customers
- IT literate and competent using databases and spreadsheets
**Employment Details**:
**Contract Hours**:
37.50
**FTE**:
1.00
**Salary**:
£22,500
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