Engagement and Volunteer Support Officer
3 weeks ago
**JOB DESCRIPTION**
**TITLE: Engagement and Volunteer Support Officer, Healthwatch**
**Tower Hamlets**
**ACCOUNTABILITY**: Service Director, Healthwatch Tower Hamlets
**SALARY SCALE**: £21,000 - £24,000 FTE
**HOURS**: 37.5 hours per week including some evening and weekend work for which time off in lieu is granted
**LOCATION**:Tower Hamlets (office base), with regular community outreach and engagement work taking place across the borough.
**HOLIDAYS**: 25 days, plus 8 statutory days
This is a community-based role, requiring in person presence at sites across the borough of Tower Hamlets on a daily basis. An office presence is required at all other times. Remote and virtual working is not applicable for this role.
**PURPOSE OF JOB**
The postholder will be responsible for delivering Healthwatch Tower Hamlets
(HWTH) Patient Experience and Community Engagement programmes, as well as coordinating and managing volunteers to support delivery of these programmes and their associated KPIs. The postholder will have a daily presence in the community, visiting different sites to gather feedback from patients and carers, raise awareness of Healthwatch, network and building links to support our work as the patient champion for health and social care in the borough.
The postholder will:
- Deliver the Patient Experience programme, visiting health and care services daily, to talk to patients and capture feedback on services.
- Deliver a programme of general and targeted community outreach and engagement, with a focus on hearing from seldom heard communities and equality groups.
- Through their community presence, help signpost the public to resolve challenges in accessing health and social care services.
- Work closely with the YVHSC Volunteer Hub to recruit, train and maintain a network of volunteers to support key programme areas.
- Support the organisation in online engagement and communication, helping to maintain and expand our website and social media presence.
**RESPONSIBILITIES**
**Patient Experience**
1. Lead delivery of a daily programme of visits to health and care settings to gather patient experience feedback, achieving ambitious KPIs.
2. Develop relationships and strategic partnerships to support the ongoing expansion of the Patient Experience programme into new health and care settings.
3. On occasion, represent HWTH at appropriate meetings and committees with local providers and commissioners, deploying evidence-based, patient
- focused insights to influence decisions. This will include presentation of the quarterly Patient Experience report.
4. Recruit, train and manage Patient Experience volunteers to support delivery of the programme and KPIs.
**Community engagement and outreach**
5. Coordinate, facilitate and deliver a range of effective outreach and engagement activities including focus groups, workshops, webinars, presentations, community meetings and information stalls across Tower
Hamlets.
6. Ensure a strong focus of activities in line with our remit around children and young people, isolated, seldom heard, emerging communities and equality groups.
7. Develop and grow links with Community, Voluntary Sector and Faith organisations across the borough to support engagement with Healthwatch work, development of workplan priorities, and improvements to health and care services through active involvement and participation.
8. Maintain and develop systems to log the activity undertaken and capture feedback and data gathered.
9. Produce a quarterly engagement report presenting activity undertaken and highlighting themes, trends and issues reported.
10. Support the delivery of the information and signposting service, providing face-to-face signposting in the community and helping to shape key materials to support the service, based on community needs.
11. Attend external public/community/partner events and meetings to support the user voice, raise HWTH’s profile and stay informed.
12. Recruit, train and manage Community Engagement volunteers to support delivery of the programme and KPIs, with a particular focus on those from seldom heard communities.
**Volunteers**
13. Work in a productive and supportive way with YVHSC Volunteer Hub to build a network of Tower Hamlets volunteers to contribute to the Patient
Experience and Community Engagement programmes.
14. Work alongside the YVHSC Volunteer Hub to deliver an ambitious programme of Careers fairs/volunteering/ and or other pre-employment activities across Tower Hamlets schools and further educational institutions.
15. Support retention of volunteers through active and regular communication and promotion of YVHSC training, development, and social opportunities
16. Support volunteers to develop their skill set and employability through offering a broad programme of skill development and volunteer opportunities.
**Communications and promotion**
17. Produce engaging and accessible communications materials (eg posters) to prom
-
Volunteer Engagement and Support Officer
4 days ago
London, United Kingdom The British Polio Fellowship Full timeThe British Polio Fellowship is a small but busy membership charity based in Watford, Hertfordshire, offering fellowship, support and advice for anyone affected by polio. We are looking for an experienced, engaging, confident and highly motivated person to join our expanding Team as a Volunteer Engagement and Support Officer. In this role you will develop...
-
Placement Volunteer
1 month ago
London, United Kingdom British Red Cross Volunteer Full timeWhy we want you: The purpose of this post is to provide a high level of administrative and office support to the regional team to ensure the smooth and effective running of the team. This post will be supporting colleagues in multiple locations and may be the first point of contact for many requests coming to the region. You will be based in the Asia team in...
-
Refugee Support
1 month ago
London, United Kingdom British Red Cross Volunteer Full timeWhy we want you: We are looking for enthusiastic volunteers who are passionate about working with young people and young refugees. You will be caring and supportive, helping to support young people to gain confidence and independence so they can access the services they need. Our Young Refugee Project Volunteers help to make people feel comfortable and...
-
Community Engagement Officer
1 month ago
London, Greater London, United Kingdom Scoliosis Support and Research Full timeWe're looking for a proactive Community Engagement Officer with an eye for detail and a can-do attitude who is willing to learn, grow and take ownership of this newly created and unique role.You'll be a warm and friendly communicator, both verbally and in writing, and be excited about raising support and awareness for SSR's work with those affected by...
-
Supporter Engagement Officer
1 month ago
London, United Kingdom East & North Hertfordshire Hospitals' Charity Full timeJob description Starting salary: £23,949 NHS Band 4 Contract: Permanent Responsible to: Head of Public Fundraising Location: Office based at Lister Hospital (Stevenage) Closing date: The closing date is midnight on the 25th May 2023 **About you** **Main duties of the job** This is an integral role which aspires to give our supporters the best...
-
Community Engagement Officer
1 month ago
London, United Kingdom NL Recruitment Full timeCommunity Engagement Officer, joining a growing Health Charity, based in West London. Offering hybrid working pattern of; 3 days in the office and 2 days remote. Have you worked in areas such as community engagement, volunteer management, charity related roles, or in a healthcare/medical setting, and are looking for new and very rewarding role? You will...
-
Volunteer Centre Support Officer
1 day ago
London, United Kingdom Voluntary Action Islington Full timeWho we are looking for We are looking for a highly effective person – someone who is passionate about volunteering and looking for an opportunity to work with Islington’s residents and our vibrant and diverse VCFSE sector. Purpose of the role (and primary function) We are entering an exciting new phase of development at VAI, and our ambition is to...
-
Employer Engagement Officer
1 month ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeThe South London Careers Hub are looking for a School engagement & Project Support Officer, with extensive experience of employer engagement, event management, marketing and have experience of developing relationships and working in collaboration with internal and external partners to support delivery of their Health and Care work experience project. This is...
-
Volunteer Centre Support Officer
11 hours ago
London, Greater London, United Kingdom Voluntary Action Islington Full timeWho we are looking forWe are looking for a highly effective person – someone who is passionate about volunteering and looking for an opportunity to work with Islington's residents and our vibrant and diverse VCFSE sector.Purpose of the role (and primary function)We are entering an exciting new phase of development at VAI, and our ambition is to maintain...
-
Communications and Engagement Officer
4 days ago
London, United Kingdom South Kilburn Trust Full timeJob description This is a new role created to assist the small but growing team at SKT with our primary goal of engaging and mobilising residents in the neighbourhood we serve, numbering around 7500 people. SKT will assume management of community and event spaces at the heart of the neighbourhood this year and we are preparing service providers to make room...
-
Community Engagement and Events Officer
4 weeks ago
London, United Kingdom NL Recruitment Full timeCommunity Engagement and Events Officer, joining a growing Health Charity, based in West London. Offering hybrid working pattern of; 3 days in the office and 2 days remote. Have you worked in areas such as community engagement, volunteer management, charity related roles, or in a healthcare/medical setting, and are looking for new and very rewarding...
-
Communications and Engagement Officer
4 days ago
London, United Kingdom South Kilburn Trust Full timeThis is a new role created to assist the small but growing team at SKT with our primary goal of engaging and mobilising residents in the neighbourhood we serve, numbering around 7500 people. SKT will assume management of community and event spaces at the heart of the neighbourhood this year and we are preparing service providers to make room for community...
-
Community Engagement and Events Officer
4 weeks ago
London, United Kingdom NL Recruitment Full timeCommunity Engagement and Events Officer, joining a growing Health Charity, based in West London. Offering hybrid working pattern of; 3 days in the office and 2 days remote. Have you worked in areas such as community engagement, volunteer management, charity related roles, or in a healthcare/medical setting, and are looking for new and very rewarding...
-
Volunteering Development Officer
2 days ago
London, United Kingdom Citizens Advice Part timeDepartment: Learning Location: Blended between office and home (England and Wales) Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. Do...
-
Employer Engagement Officer
4 days ago
London, United Kingdom Richmond and Wandsworth Councils Full timeAbout Us **Employer Engagement Officer** - Are you a strong communicator with excellent relationship management skills? - Would you like to help strengthen the skills and employment system in South London and support employers to get the staff they need to thrive? - Do you want to help residents get into good, sustainable work? - Want a flexible and...
-
Volunteering at Evolve Housing and Support
7 days ago
South London, United Kingdom Evolve Housing + Support Full timeThis role would suit a person who is organised, passionate and interested in making a difference to their local community. You will work with our local teams in our hostels supported people who have been impacted by homelessness.This would be a great opportunity to gain an understanding of working in a supporting role in a leading London homelessness...
-
Family Support Volunteer
6 days ago
London, United Kingdom Home-Start Camden and Islington Full timeHome-Start Camden & Islington (HSC&I) offers free, confidential support and practical help to parents of children under five in the London Boroughs of Camden and Islington who are struggling. We are looking for volunteers with parenting or child caring experience to support families for 2-3 hours per week, for a minimum of one year upon completing the...
-
Support at Home Volunteer
1 month ago
London, United Kingdom British Red Cross Volunteer Full timeWhy we want you: If you are compassionate and like helping and meeting people, then this could be the role for you. Volunteers like you support people with day to day tasks and help to build their confidence so that they can continue to live independently in their own home.- Tasks: Visit people in their home. - Bring people home from hospital and settle them...
-
Employer Engagement Officer
3 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeEmployer Engagement OfficerAre you a strong communicator with excellent relationship management skills?Would you like to help strengthen the skills and employment system in South London and support employers to get the staff they need to thrive?Do you want to help residents get into good, sustainable work?Want a flexible and inclusive employer with fantastic...
-
Community Engagement Officer
4 days ago
Marylebone, Greater London, United Kingdom Trigon Recruitment Ltd Full time €26,755 - €32,946Community Engagement Officer Contract Type: Fixed Term - March ‘25 As a Community Engagement Officer, you'll play a vital role in connecting individuals struggling with housing and debt to the right support services. As a Community Engagement Officer, you'll be instrumental in helping individuals access the right support services at the right time....