Entry Level

6 days ago


Ashford, United Kingdom Clarke Recruitment Solutions Full time

Our client in Ashford (Middx) is going from strength to strength and is now looking to add to their Customer Operations team. Being part of the Customer Operations team is an integral role and is pivotal to the success of our client's Busines. You will beexpected to take ownership of daily operational activities, support identify solutions and implement appropriate action plans to overcome such daily operational scenarios.

Main Activities
- Help manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on the internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers - internal process, customer product etc.
- Liaise with customers, keeping them updated during all stages of the order lifecycle.
- Work with internal staff to ensure professional and efficient service delivery.

Experience our client is looking for:

- Minimum 1-year Customer Service experience.
- Experience of working in a transport, logistics or Installations environment is desirable
- Meticulous attention to detail and a customer-focused approach
- Strong team player with a flexible positive attitude - will need to work extended hours at peak times
- Capable of working on own initiative, ability to problem solve and identify corrective actions



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