Quality Assurance Officer

3 weeks ago


Chessington, United Kingdom New England Seafood International Full time

**Title**: Quality Assurance Officer (QA & RMT combined)

**Working Hours**: Days: 4 on 4 off, 07:00-19:00

**Reports to**: Technical Team Leader

**Location**: Chessington, Surrey KT9 1TW

**Salary band**: DOE

**Travel**:As required

**New England Seafood International - who are we?**
- We are a premium supplier of fresh fish, value added fish products and raw ready to eat fish to all the major UK retailers and to food service customers in the UK. We have nearly 500 employees based in our manufacturing site in Chessington, Surrey and nearly 100 based in our manufacturing site in Grimsby, Lincolnshire. We are also joint partners with Comptoir Oceaniques, a French company, in Joii Sushi, providing sushi to all the major sushi chains in the UK. Joii Sushi has its base in Chessington and has manufacturing facilities in Boulogne, France._

**What is the purpose of this role?**

To drive and implement the correct technical quality and food safety standards across the site.

**Accountabilities / role measurement**
- To verify and measure the delivery of the technical and food safety standards across the site, ensuring standards are maintained and are in line with both customer and NESI requirements.
- To ensure the technical requirements are understood across the various business areas and by the Operations team implementing the standards.
- To ensure monthly procedural audits are in place to validate these requirements supported with an annual review that demonstrates any trends within the data and the preventative measures implemented to prevent a reoccurrence.
- To ensure GMP audits are completed as part of a multi-disciplinary team, against the defined schedule and NCR’s are raised within the relevant support systems (ie: Pirana for Eng.) to drive closure.
- Ensure any trends within the GMP audits are highlighted to the relevant Technical Team Leader for discussion within the T2 daily meeting.
- Deliver the environmental product Micro and chemical monitoring programmes ensuring samples and swabs are taken as per the schedules. Support the investigation of any OOS results.
- Support the investigation of any complaints using RCA to prevent a recurrence.
- To ensure the required technical documentation is in place, accurately populated and easy to retrieve.
- To support both internal and external audits representing the technical function
- Collect taste panel samples and conduct taste panels and end of life sampling capturing and trending the results
- To be part of the technical risk assessment process for any new equipment, and ensuring the delivery of any training requirements are captured
- Carry out daily, monthly and annual calibration checks as required against the schedule
- Conduct shelf life assessments as required against the schedule
- Conduct line start up checks ensuring any issues are escalated to the relevant member of both the operations and Technical Management team.
- Attend necessary meetings for cross functional discussion.
- Complete Hygiene swabs across both the day and night shifts to verify the cleaning standards completed by the production operatives. Both in-process and post-cleaning.
- Sign off hygiene documentation completed by the Operations team to verify correct completion of work against the required schedule to the correct standard. Raising where this is not the case directly with them and noting the required corrective actions taken on the paperwork.
- Conduct rejected product analysis from metal detectors.
- Generate of the product life matrix sheets, ensuring they are kept up to date and communicated and issued to the factory in a timely manner.
- Sign off the AFOS defrosting charts ensuring the data is saved and trended and any non-conformances raised to the relevant department head for investigation and preventative actions to be introduced.
- Conduct CCP audits against the defined schedule ensuring all non-conformances are highlighted to the relevant department head and closed, using RCA to prevent a reoccurrence.
- To address any non-conforming product and /or, activity quickly, ensuring that both the NESI brand and customer brands are protected.
- To be involved in project work /tasks as requested by the Technical Team Leader or Site Technical Manager.
- To influence and work closely with, but not manage the Operations team, Engineers and other members of the Technical team.
- Support in providing data for the issue of accurate, on time, fully completed external KPI reports.
- Support and manage the use of the dispensation log, and the downgrade material process.
- Manage the systematic collation of all supplier microbiological and chemical test results. Working with the Technical Manager to ensure all reoccurring issues are addressed and prevented using RCA techniques.
- Trend and publicise key technical supplier data on a quarterly basis in the form of ‘supplier scorecards’ to the Technical Manager, Supply Chain Manager and relevant Species Experts and Director



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